EHR Support Analyst II

Job Summary

The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities include leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests, and leadership of new module/application testing and implementation for the facility.

Qualifications

• Understanding of clinical operations and processes
• Understanding of pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities

Knowledge, Skills & Abilities

• Required: Understanding of clinical operations and processes, understanding of pertinent accreditation guidelines, strong relationship-building skills, effective communication, customer orientation, leadership and teaching abilities, advanced computer skills, knowledge of reporting tools functionality and capabilities
• PREFERRED: Proficiency in various programming and clinical application reporting tools, customer service orientation and/or training

Education & Experience

• Bachelor's degree preferred
• One to three years' experience in clinical application support or related clinical work experience

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing