Educational Programs Administrator (Remote)

About the role

The Educational Programs Administrator (EPA) is responsible for managing and coordinating the logistics and administrative processes that support the department’s training demos and university webinars. This includes handling inbound leads, scheduling product demonstrations, coordinating and tracking device shipments, confirming appointments, and organizing university webinars. The role ensures seamless execution of all operational aspects, enabling the team to deliver high-quality training experiences while maintaining efficient communication and workflow across multiple team members and all stages of engagement.

Responsibilities

• Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs.
• Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials.
• Works to schedule consumers for Communication Coaching sessions.
• Ensures device shipments arrive in time for hands-on educational activities.
• Maintains cancellation records and works with SLPs on rescheduling of scheduled activities.
• Trips opportunities and customer issues and transfers to the appropriate team member.
• Creates LG accounts for external SLP users.
• Coordinates loaner device recall when device demos/webinars have concluded.
• Trips opportunities and customer issues and transfers to the appropriate team member.
• Offers exceptional customer service experience in every interaction consistent with Lingraphica's core values.
• Collaborates with the Clinical Educators when needed for specific projects.
• Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs.
• Captures and follows up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs.

Qualifications

• Proficient in basic computer programs with willingness to learn new systems.
• Working knowledge of Microsoft Office 365.
• Self-motivated.
• Organized, attention to detail.
• Excellent verbal, phone, and written communication skills.
• 1-2 years related customer service, sales, marketing and/or related administrative experience.

Preferred Qualifications

• Experience with OneDrive, RingCentral, and HubSpot or similar CRM.
• Experience in the healthcare industry and/or durable medical equipment.

Additional Information

Work Environment & Physical Demands: The incumbent works remotely from their home and is expected to maintain a safe, productive work environment with secure internet access. The ability to operate a computer with or without reasonable accommodation is required.

Hours: Monday – Friday, 8:30 am – 4:30 pm – open to PST, MST, CST, and EST time zones.

Travel: Travel by air is required up to two (2) times per year within the US for in-person team meetings and an all-company meeting.

Accommodations: At Lingraphica, we are committed to creating an inclusive and accessible environment for all employees. To perform this job successfully, an individual must be able to complete each essential duty and physical demand. The requirements listed above represent the knowledge, skills, and abilities required, as well as the physical demands associated with the role.