Education Supervisor-Premium Experiences

About the role

The Education Supervisor – Premium Experiences plays a crucial role in promoting the Zoo and its mission through the planning, development, and execution of premium educational experiences and team-building programs.

Responsibilities

• Collaborates with the Education team to design, develop, revise, coordinate, implement, and evaluate Education programs – especially as it relates to wildlife experiences – for guests of all ages in accordance with the Education Department Plan.
• Oversees Wildlife Experiences and Education Program Animal Encounters, works with interdepartmental teams to drive education-based animal experiences, and assists the animal care team as needed.
• Coordinates and implements BTS and Wildlife Experiences, virtual encounters, and virtual field trips, and field trip Education add-ons.
• Serves as the Lead Animal Handler for all Education programming and conducts ongoing evaluation in terms of guest engagement, learning outcomes, and staff delivery success when appropriate.
• Supports off-site education programming through training for animal handling and facilitating animal experiences as assigned.
• Collaborates with Education Leadership and Marketing Departments to meet budget and attendance goals, grow program annually.
• Designs, trains, tracks, implements and evaluates Team Building Program.
• Maintains required records and reports such as program attendance records and participant demographics.
• Collaborates with Education Leadership and Marketing Departments to meet attendance goals and grow program annually.
• Maintains inventory, organization, and storage of Zoo's bio-facts library, trains Zoo staff and maintains protocols for bio-fact use, and maintains required records and reports such as program use records, staff training records and participant demographics.
• Works and collaborates with Zoo's Registrar to maintain accurate bio-fact records, abiding by Zoo's bio-facts acquisition policy.
• Collaborates with Education team in Operational Plan development for Education Programs, maintains and submits monthly and annual budget records for assigned programs to the Education Manager, and operates and utilizes various types of equipment and machinery in the performance of duties such as projectors, monitors, two-way radios, computer, printer, video cameras, and telephone, as well as animal crates as needed.
• May participate in engagements with the community as assigned.
• Schedules, develops, and leads/coordinates special program requests as required.
• Responds to emergencies quickly and follows emergency protocols.
• Remains calm and creates an atmosphere of calm and control for those dealing with the emergency situation.
• Attends monthly all-employee meetings.
• Audits program prices and expenses annually and as needed to maintain alliance locally and within AZA.

Secondary duties

• Greets every guest with a smile, answers phone calls, voice mails, and e-mails promptly, ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picks up trash, reports unsafe or unsightly conditions, associates with guests to assist and share information, responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures, maintains a clean neat appearance and adheres to the Zoo’s uniform dress code, takes responsibility for staying informed about happenings at the Zoo, such as reading employee communications and attending meetings, reflects the qualities outlined in the Guest Relations Statement, the Zoo’s Core Values, and the Employee Pledge, applies and exemplifies “green” (sustainable) practices whenever possible, and other duties as required.

Position criteria

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.