Education & Development Specialist - Remote, Select States

To qualify for employee positions, candidates must be legal residents of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX.

About the role

Working Solutions is seeking full-time Instructors who will work virtually from home, delivering online instruction to our independent contractor PROs just before they begin working on one of our virtual call center client programs. This position reports to the Director of Agent Development.

Responsibilities

• Design class curriculum and thoroughly prepare Working Solutions Pros for quality project work.
• Complete research and/or training to understand the client’s business and project requirements.
• Meet with clients to determine preparation needs.
• Review and modify project documentation provided by the client to fit virtual preparation methods and time-frames.
• Develop virtual preparation materials based on this documentation, with guidance from the Director of Agent Development.
• Prepare assigned agents to competently complete projects, including testing and providing specific project/client information as well as general Working Solutions procedural information.
• Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects.
• Assist with agent scheduling when first starting new projects to ensure better retention of information and greater success rates of agents.
• Provide additional preparation for active PROs as needed to help them succeed on projects and ensure clients receive superior quality performance.
• Respond to preparation-related PRO questions; provide encouragement and recognize accomplishments when appropriate.
• Document and implement programs, processes, and procedures as needed.
• Provide results reporting to Working Solutions management and/or client as requested.

Requirements

• Must be a US citizen or permanent resident to be considered for full-time employment.
• Bachelor’s degree (required) or higher, preferably related to Education.
• Teaching experience is essential; experience teaching children and creating curriculum is highly valued (virtual experience is a plus).
• Strong communication skills and the ability to motivate learning.
• Highly organized, self-driven, and able to learn and communicate large amounts of information.
• Ability to prioritize tasks efficiently and multitask without sacrificing accuracy or quality.
• Excellent computer skills and openness to learning new teaching tools and programs quickly.
• Willingness to have fun, be creative, and inspire learning.

Qualifications

• Education degree preferred, not required.
• 3-5 years of classroom and/or virtual training experience.
• Knowledge of call center processes and techniques is a plus.

Benefits

• Competitive base salary with annual merit increases.
• Comprehensive benefits package including health, dental, vision, life, disability, and supplemental insurance plans.
• 401(k) with company match.
• Generous paid time off, holidays, and volunteerism time.
• Fully remote work with an amazing company culture.