Education Coordinator - Respiratory Therapy (Unlicensed)

Position Summary

Under the direction of the Manager, the Education Coordinator provides comprehensive clerical, administrative, and operational support for the Respiratory Therapy department. This role serves as a key resource for coordinating departmental communications, physician support activities, staff training, scheduling, charge entry, payroll support, and productivity monitoring. The Education Coordinator works collaboratively with physicians, clinical staff, clerical personnel, volunteers, patients, and families to ensure efficient departmental operations and exceptional customer service.

Administrative & Clerical Support

• Answering and directing telephone calls
• Appointment scheduling
• Patient registration
• Insurance verification
• Medical transcription
• Billing support
• Filing and records management
• Office supply inventory management
• Preparation of clinical documentation and discharge summaries
• Respond to requests within the authorized scope of knowledge and skills.
• Assist with unit operational support tasks and departmental projects.
• Maintain departmental files, records, reports, and fiscal data in a confidential manner.

Staff Training & Coordination

• Lead and direct all clerical functions within the department.
• Train clerical staff in front desk operations and customer service standards.
• Ensure staff competency in registration, scheduling, charging, and data-entry processes.
• Monitor volunteer work activities and coordinate schedules and assignments.

Charge Entry & Revenue Cycle Support

• Perform EPIC charge entry, edits, adjustments, and credits.
• Maintain and update charge master information.
• Process pre-certifications, denials, and appeals.
• Manage department denials and assist with reimbursement activities.
• Monitor productivity for all assigned cost centers and maintain administrative reporting data.

Physician Support

• Serve as a communication liaison between physicians and departmental leadership.
• Assist physicians with licensure, credentialing applications, renewals, fees, and required documentation.
• Develop and maintain monitoring systems for physician licenses, privileges, and certifications.
• Assist with physician Continuing Medical Education (CME) tracking and compliance.
• Coordinate physician conferences, meetings, and educational events.

Payroll & Workforce Support

• Serve as KRONOS editor for assigned cost centers.
• Maintain competency in payroll software updates and processes.
• Assist with Human Resources-related departmental functions.

Communication & Customer Service