Education Certification Evaluator

About the role

Are you an analytically minded professional eager to start a new chapter in your career? If so, consider joining the Pennsylvania Department of Education (PDE) as an Education Certification Evaluator. This position gives you the opportunity to support the Division of Teacher Certification by reviewing applications, issuing certifications, responding to educator inquiries, and staffing the call center. Apply now to play a critical role in ensuring certification standards are met while providing knowledgeable, customer‑focused guidance to applicants and stakeholders! Apply today to begin a rewarding, yet challenging career as you facilitate the certification process for future educators who will take on roles in schools across the Commonwealth of Pennsylvania.

Responsibilities

• Application Review: Evaluate certification applications, test scores, coursework, and experience for compliance with rules
• Certification Approval: Approve applications, issue certifications, and request missing information when needed
• System Tracking: Monitor pending applications in the Teacher Information Management System and communicate with schools
• Inquiry Support: Respond to daily questions from educators and guide them through the certification process
• Call Center Duties: Staff the Certification Call Center to provide information and assistance to callers
• Website Assistance: Help users navigate PDE systems, report issues, and support problem resolution efforts

Qualifications

• One year of clerical experience with three months experience in direct data entry/retrieval on a computer terminal and six months experience with educational credential certification laws, rules, and regulations; or any equivalent combination of experience and training.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.

Pay

Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $46,827.00 (before taxes).

Schedule

Full-time employment with work hours from 8:00 AM to 4:30 PM, Monday through Friday, including a 60-minute lunch break. Telework may be available part‑time, up to 4 days per week, provided you have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania; otherwise you may report to the headquarters office in Harrisburg.