International Education and Credential Evaluator

Responsibilities

• Evaluate international education and credentials of applicants for eligibility to sit for the Uniform CPA Exam and/or apply for a CPA license.
• Prepare evaluation reports for state boards of accountancy according to respective board of accountancy requirements, rules, and policies.
• Conduct educational research for respective countries and share information with NASBA’s Quality Assurance Department.
• Maintain exceptional customer service with all contacts.
• Build and maintain professional relationships with respective applicants, clients, and customers (internal and external).
• Respond to applicant, board of accountancy, other external customers, and internal customer requests within 24 hours.
• Proactively follow-up on missing information or other information necessary to complete evaluations on a timely basis.
• Through NASBA’s SharePoint system, be knowledgeable of CPA Exam and licensing related requirements for each board of accountancy.
• Through NASBA’s SharePoint system, be knowledgeable of international education systems and rules of conversion to meet U.S. standards.
• Protect NASBA values, policies, and legal requirements by keeping applicants’ personally identifiable information (PII) confidential.
• Adhere to all documented policies and procedures.
• Work well under pressure and consistently meet established work timelines and performance standards.
• May be required to work overtime (more than 40 hours per week) as business needs dictate and as approved in advance.
• Work well with Microsoft Excel (intermediate to advanced level) and administrative software systems.
• Participate in international education and credential training sessions, as directed.
• Provide input on existing training materials/approaches and make suggestions for improvement.
• Participate in professional development opportunities and conferences, as directed.
• Provide support services to NIES, and perform auxiliary tasks and other duties, as assigned.

Requirements

• Evaluate international education and credentials of applicants for eligibility to sit for the Uniform CPA Exam and/or apply for a CPA license.
• Prepare evaluation reports for state boards of accountancy according to respective board of accountancy requirements, rules, and policies.
• Conduct educational research for respective countries and share information with NASBA’s Quality Assurance Department.
• Maintain exceptional customer service with all contacts.
• Build and maintain professional relationships with respective applicants, clients, and customers (internal and external).
• Respond to applicant, board of accountancy, other external customers, and internal customer requests within 24 hours.
• Proactively follow-up on missing information or other information necessary to complete evaluations on a timely basis.
• Through NASBA’s SharePoint system, be knowledgeable of CPA Exam and licensing related requirements for each board of accountancy.
• Through NASBA’s SharePoint system, be knowledgeable of international education systems and rules of conversion to meet U.S. standards.
• Protect NASBA values, policies, and legal requirements by keeping applicants’ personally identifiable information (PII) confidential.
• Adhere to all documented policies and procedures.
• Work well under pressure and consistently meet established work timelines and performance standards.
• May be required to work overtime (more than 40 hours per week) as business needs dictate and as approved in advance.
• Work well with Microsoft Excel (intermediate to advanced level) and administrative software systems.
• Participate in international education and credential training sessions, as directed.
• Provide input on existing training materials/approaches and make suggestions for improvement.
• Participate in professional development opportunities and conferences, as directed.
• Provide support services to NIES, and perform auxiliary tasks and other duties, as assigned.

Skills

• Proven analytical, evaluative, and creative problem-solving skills.
• Excellent listening, written and oral communication skills.
• Excellent interpersonal skills.
• Exceptional research skills.
• Strong attention to detail, demonstrated by accuracy and thoroughness of work product.
• Demonstrated time management and organization skills.
• Demonstrated skill in the use of intermediate to advanced Excel features.
• Strong customer service orientation, with demonstrated ability to handle difficult customer service situations.
• Demonstrated ability to multitask, prioritizing and handling files in varying stages of completion.
• Highly self-motivated, dependable, and punctual.
• Demonstrated ability to work independently within established guidelines.
• Cross-cultural sensitivity and intercultural communication skills.
• Experience with business-related computer software (i.e. MS Word/Excel, mobile apps, etc.).
• Experience conducting research.
• Experience working in a team-oriented, collaborative environment.
• Experience working in a client services setting.
• Experience demonstrating knowledge of higher education requirements preferred.

Benefits

• Medical/Dental/Vision Health Reimbursement Account
• Life Insurance
• Short-Term & Long-Term Disability
• Numerous Voluntary Policies
• Employee Assistance Program
• 401(k) Plan (NASBA contributes 5.7% of employee’s salary)
• Flexible work plan benefit ($100 monthly allowance)
• Parking paid on days in the office
• Holidays (13 days)
• Paid leave time - (prorated based on hire date and earned on an accrual basis)
• Vacation Leave (10 days)
• Sick Leave (12 days)
• Personal Days (3 days)
• Dress for Your Day Casual Dress
• Some work from home is flexible; however, you must live in the Middle TN area and not out of state. This is not a full-time remote position, and you must work in the Nashville, TN office two days per week or as needed.