Education and Training Instructor

About the role

This tech savvy, people-facing member of the Education and Training team delivers high-energy, interactive career readiness, life skills and staff professional development workshops through groups and digital platforms. This role is an integral component of the workforce development model at our Augusta Maine opportunity center.

Responsibilities

• Delivers workshops and training, and individual sessions with participants as needed, to assist them in improving their well-being and assisting Career Advisor with producing tailored work focused action plans when needed.
• Conducts workshops on topics such as career development The Power of Possible, stress management, conflict resolution, communication skills, digital literacy skills, English language skills, conflict resolution, parenting skills, and others.
• Conducts staff training during the initial onboarding phase and delivers continued professional development throughout the year.
• Maintains Participant records in FedcapCARES to ensure the Participant journey is documented in accordance with contractual requirements and quality standards.
• Mets personal performance targets, KPIs and all quality and compliance measures by delivering high quality employability provision to participants, both remotely and face to face.
• Ensures appropriate digital technologies are utilized in an environment that supports privacy and confidentiality of attendees.
• Assist participants and staff in using technology, including working with them in the business networking centers.
• Plans and assists in development of content and materials needed for each workshop by conducting research of best practices for working with adult learners.
• Assigns activities and learning assignments to participants and tracks progress and completion.
• Attends evaluation and training team meetings weekly and gives feedback to the team on which participants are ready to work, and any other relevant information pertinent to participant obtaining employment.
• Evaluates credentials attained in other countries and assesses their alignment with US/local employment and educational requirements.
• Promotes Fedcap Inc. positively at every opportunity with participants, coworkers and external stakeholders, understanding and articulating the full services and benefits we offer to customers.
• Demonstrate drive to deliver performance in line with key performance indicators and performance targets.
• Actively role models our Fedcap values throughout all aspects of their work and interactions with others.
• Quality is the responsibility of all Fedcap Inc. staff members and must be reflected in all interactions and documentation with participants and stakeholders.

Qualifications

• Bachelor’s degree in Adult Education, vocational rehabilitation, life skills coaching, human services, or related field and/or equivalent work experience.
• Two years of adult teaching experience, workshop facilitation or workforce development coaching.
• Experience working with public assistance recipients, homeless, formally incarcerated, individuals with disabilities and/or those affected by the challenges associated with poverty a plus.
• Bi-lingual is a plus (French, Portuguese, Arabic, Lingala, Somali).

Skills

• Strong interpersonal and communication skills.
• Ability to adapt to new technologies and platforms.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

Comprehensive benefits package with generous PTO, sick leave and paid Holidays.

Pay

Earn between 46K and 50K starting pay (Depending on Experience and Skills).

Schedule

Standard office hours are Monday - Friday, 8:00am - 4:30pm.