Education Account Manager
About the role
Empowering Educators. Serving Communities. Growing the Future of Music. Music & Arts is the nation’s leading partner in K–12 music education. Our Education Account Manager (EAM) are the frontline relationship builders, problem solvers, and community partners who help music programs thrive.
Responsibilities
- Build meaningful, trust-based relationships with music educators, administrators, and district decision-makers.
- Expand Music & Arts’ footprint using our database and prioritized regional school lists.
- Establish weekly outreach rhythms (calls, emails, school visits, virtual meetings).
- Develop strategic territory plans focused on new school programs, educator support, and local engagement.
- Achieve weekly expectations for educator conversations, meetings, and school visits.
- Respond to all inbound leads within 24 hours.
- Maintain complete, accurate pipeline documentation in Salesforce, including next steps, dates, meeting notes, and opportunity stages.
- Drive net-new program creation, renewals, and expansions across rentals, repairs, and product categories.
- Partner with Regional Logistics Coordinators (RLCs) to stay focused on client-facing activity.
- Work closely with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
- Promote in-store resources, coupons, and promotional programs for educators and parents.
- Support store-based music education initiatives and recruitment events that attract families and build long-term loyalty.
- Drive school traffic to nearby stores to increase brand visibility and educator engagement.
- Serve as the primary point of contact for educators, ensuring timely resolution of issues related to rentals, repairs, and product needs.
- Work collaboratively with stores, repair shops, customer service, and RLC partners to ensure seamless educator support.
- Maintain exceptional professionalism, responsiveness, and ownership in all educator interactions.
- Proactively identify and resolve friction points before they impact customer experience.
Requirements
- Bachelor’s degree in Music Education, Performance, Music Business, or equivalent experience.
- Strong practical understanding of band & orchestral instruments.
- Excellent communication and relationship-building skills.
- Ability to travel throughout assigned territory.
- Proficiency in Microsoft Office; ability to learn CRM systems.
- Valid driver’s license and auto insurance.
- Ability to lift up to 50 pounds.
Qualifications
- Preferred: Sales, customer engagement, or community relations experience.
- Experience working with music educators or school districts.
- Bilingual capability (especially Spanish).
Skills
- Optimism, service, and professionalism.
- Accountability.
- Coaching, continuous improvement, and productivity cadence.
- Positive team environment and support for peer success.
Benefits
- Pay Rate: $45,000 - $55,000 annually plus commission depending on location, background, and experience.
- This position also includes a company vehicle.
- Gig leave opportunity for musicians.
- Robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Pay and Schedule
- The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Benefits
- Medical
- Dental
- Vision
- 401K plus company match
- Mental health support
- Paid sick/holiday/vacation time
- Employee discount program
- Tuition reimbursement options
Contact Information
To apply, send your resume and cover letter today along with salary expectations! Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.