EdPlus Enrollment Coach

About the role

EdPlus Enrollment Coach is a dynamic position at Arizona State University focused on supporting both graduate and undergraduate students through the admissions process and collaborating with other departments to enhance their educational journey.

Responsibilities

• Serve as a critical point of contact for prospective students through various communication channels to assist with enrollment and registration.
• Foster a culture of engagement by learning about students, providing swift responses, and maintaining professional communication throughout the enrollment process.
• Build relationships with students to understand their “Why” and align them with appropriate programs to help achieve their educational goals.
• Work collaboratively with Enrollment Coordinators to deliver an exceptional prospective student experience and assist with completing applications with high urgency.
• Use resources and critical thinking skills to solve problems, make quick decisions, and provide accurate information and guidance to prospective students.
• Distribute recruitment materials to support individual students.
• Take a proactive approach by recommending new and innovative procedures that prioritize student success.
• Cultivate relationships within the ASU community to ensure recruitment program goals are met.
• Assume or coordinate other duties or projects as assigned or directed.

Qualifications

• Evidence of a bachelor's degree or higher in a related field.
• Strong sense of urgency and passion about helping others achieve their education goals.
• Excellent communication skills with the ability to handle complex issues, resolve conflicts, and de-escalate situations appropriately.
• Self-disciplined with a proven track record of achieving results in a customer-centric environment while finding innovative ways to increase efficiency.
• Experience using Salesforce.
• High degree of emotional intelligence and knowledge about the challenges faced by current and prospective students entering higher education.

Skills

• Communication skills
• Problem-solving skills
• Relationship-building skills
• Customer service orientation
• Resourcefulness and adaptability

Benefits

• Healthcare
• Financial Security
• Retail
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Pay

Salary Range: $51,500 - $60,200 per year; DOE

The target salary for this position is $52,000 per year.

Schedule

Full time

Benefits

• Healthcare
• Financial Security
• Retail
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts