EdPlus Success Coach
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail.
We need to remove boilerplate: video invitation, note about cover letter, application deadline, etc.
We need to keep the description of ASU EdPlus, role, duties, qualifications, desired qualifications, skills, benefits, pay, schedule, working environment maybe part of About the role or Schedule? The working environment includes location and flexible work options; schedule section can capture flexible work options; location could be part of About the role.
We must not duplicate lines.
Let's extract substantive content:
Intro hook: "Are you passionate about changing lives through higher education? Do you excel at empowering students to achieve their goals as an empathetic communicator and problem solver? Then check out the EdPlus Success Coach opportunity below!" This is marketing; could be part of About the role.
ASU EdPlus description: "ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU."
Role description: "We’re seeking a driven, people-oriented EdPlus Success Coach to support both graduate and undergraduate students. Every day you’ll make a difference in the lives of others by partnering with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, you will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, all while adhering to established guidelines."
Essential Duties list (each bullet):
- Serves as the main point of contact for ASU Online students as they progress through their degree program.
- Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
- Coaches students to develop a plan to achieve their academic and career goals.
- Provides high-quality, student-centered support using text, social media, email, phone, and chat in a significant volume in a fast-paced environment.
- Works to build student knowledge, skills, attitudes, and beliefs that support success.
- Works collaboratively with internal and external partners and promotes the discovery process for solving problems.
- Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day.
- Monitors student engagement via dashboards and implements interventions as prescribed.
- Utilizes resources and critical thinking skills to solve problems, quickly makes decisions, and provides the best experience to ASU Online students.
- Takes a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
- Assumes or coordinates other duties or projects as assigned or directed.
Minimum Qualifications:
- Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR,
- Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Desired Qualifications:
- Evidence of a Bachelor's degree or higher in a related field.
- Evidence of service and a people-oriented mindset with experience in helping others, especially related to life or career coaching, counseling, or education.
- Evidence of effective and persuasive communication and presentation skills.
- Demonstrated experience with online programs and students in a higher education environment.
- Demonstrated experience developing, facilitating, and maintaining strong, collaborative relationships with diverse populations.
- Demonstrated experience using Salesforce, MS Office and Google Suite.
- Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail.
- Demonstrated experience in following guidelines, structure, and established policy to deliver accurate and precise information.
Salary & Benefits:
- Salary range: $51,500 - $60,200 per year; DOE. Target salary $52,000 per year.
- Benefits: Healthcare, Financial Security, Retirement, Family Resources, Tuition Reduction (eligible ASU Employee, their dependents and spouse), Discounts.
Working Environment:
- ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
- ASU EdPlus supports flexible work options, ranging from alternate to hybrid remote work schedules, subject to approvals per ASU policy.
- Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.
Department Statement: could be part of About the role? It's more about unit culture. Could be included in About the role.
We need to avoid duplication: The ASU EdPlus description appears twice (intro and department statement). We should keep only one instance? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. If there are duplicate lines, we should remove duplicated lines. So we need to deduplicate.
We have ASU EdPlus description: "ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU."
Department Statement repeats similar: "As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold."
These are not exact duplicates; they share some phrasing but add extra content. So we keep both? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Duplicated lines means exact duplicate lines. These are not exact duplicates, so we keep both.
Now we need to structure sections.
Potential sections:
- About the role: combine ASU EdPlus description, role description, department statement maybe.
- Responsibilities: Essential Duties list.
- Requirements: Minimum Qualifications.
- Qualifications: Desired Qualifications.
- Skills: maybe we could extract specific skills from desired qualifications: communication, Salesforce, MS Office, Google Suite, organizational, time management, prioritization, attention to detail, following guidelines. But we could also put those under Qualifications. The instruction says we can have Skills section if there is real specific content. We could create a Skills section listing: effective and persuasive communication and presentation skills; experience with online programs and students in higher education; developing/facilitating/maintaining strong collaborative relationships with diverse populations; experience using Salesforce, MS Office, Google Suite; strong organizational, time management, and prioritization skills with excellent attention to detail; experience following guidelines, structure, and established policy to deliver accurate and
for prose. We need to preserve all substantive information; do not invent or summarize away detail. We need to remove boilerplate: video invitation, note about cover letter, application deadline, etc. We need to keep the description of ASU EdPlus, role, duties, qualifications, desired qualifications, skills, benefits, pay, schedule, working environment maybe part of About the role or Schedule? The working environment includes location and flexible work options; schedule section can capture flexible work options; location could be part of About the role. We must not duplicate lines. Let's extract substantive content: Intro hook: "Are you passionate about changing lives through higher education? Do you excel at empowering students to achieve their goals as an empathetic communicator and problem solver? Then check out the EdPlus Success Coach opportunity below!" This is marketing; could be part of About the role. ASU EdPlus description: "ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU." Role description: "We’re seeking a driven, people-oriented EdPlus Success Coach to support both graduate and undergraduate students. Every day you’ll make a difference in the lives of others by partnering with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, you will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, all while adhering to established guidelines." Essential Duties list (each bullet): - Serves as the main point of contact for ASU Online students as they progress through their degree program. - Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships. - Coaches students to develop a plan to achieve their academic and career goals. - Provides high-quality, student-centered support using text, social media, email, phone, and chat in a significant volume in a fast-paced environment. - Works to build student knowledge, skills, attitudes, and beliefs that support success. - Works collaboratively with internal and external partners and promotes the discovery process for solving problems. - Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day. - Monitors student engagement via dashboards and implements interventions as prescribed. - Utilizes resources and critical thinking skills to solve problems, quickly makes decisions, and provides the best experience to ASU Online students. - Takes a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind. - Assumes or coordinates other duties or projects as assigned or directed. Minimum Qualifications: - Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, - Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Desired Qualifications: - Evidence of a Bachelor's degree or higher in a related field. - Evidence of service and a people-oriented mindset with experience in helping others, especially related to life or career coaching, counseling, or education. - Evidence of effective and persuasive communication and presentation skills. - Demonstrated experience with online programs and students in a higher education environment. - Demonstrated experience developing, facilitating, and maintaining strong, collaborative relationships with diverse populations. - Demonstrated experience using Salesforce, MS Office and Google Suite. - Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail. - Demonstrated experience in following guidelines, structure, and established policy to deliver accurate and precise information. Salary & Benefits: - Salary range: $51,500 - $60,200 per year; DOE. Target salary $52,000 per year. - Benefits: Healthcare, Financial Security, Retirement, Family Resources, Tuition Reduction (eligible ASU Employee, their dependents and spouse), Discounts. Working Environment: - ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy. - ASU EdPlus supports flexible work options, ranging from alternate to hybrid remote work schedules, subject to approvals per ASU policy. - Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position. Department Statement: could be part of About the role? It's more about unit culture. Could be included in About the role. We need to avoid duplication: The ASU EdPlus description appears twice (intro and department statement). We should keep only one instance? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. If there are duplicate lines, we should remove duplicated lines. So we need to deduplicate. We have ASU EdPlus description: "ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU." Department Statement repeats similar: "As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold." These are not exact duplicates; they share some phrasing but add extra content. So we keep both? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Duplicated lines means exact duplicate lines. These are not exact duplicates, so we keep both. Now we need to structure sections. Potential sections: - About the role: combine ASU EdPlus description, role description, department statement maybe. - Responsibilities: Essential Duties list. - Requirements: Minimum Qualifications. - Qualifications: Desired Qualifications. - Skills: maybe we could extract specific skills from desired qualifications: communication, Salesforce, MS Office, Google Suite, organizational, time management, prioritization, attention to detail, following guidelines. But we could also put those under Qualifications. The instruction says we can have Skills section if there is real specific content. We could create a Skills section listing: effective and persuasive communication and presentation skills; experience with online programs and students in higher education; developing/facilitating/maintaining strong collaborative relationships with diverse populations; experience using Salesforce, MS Office, Google Suite; strong organizational, time management, and prioritization skills with excellent attention to detail; experience following guidelines, structure, and established policy to deliver accurate and