EdPlus Success Coach

About the role

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Responsibilities

• Serves as the main point of contact for ASU Online students as they progress through their degree program.
• Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
• Coaches students to develop a plan to achieve their academic and career goals.
• Provides high-quality, student-centered support using text, social media, email, phone, and chat in a significant volume in a fast-paced environment.
• Builds student knowledge, skills, attitudes, and beliefs that support success.
• Works collaboratively with internal and external partners and promotes the discovery process for solving problems.
• Makes decisions quickly to provide the best experience to ASU Online students.
• Takes a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Assumes or coordinates other duties or projects as assigned or directed.

Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Evidence of a Bachelor's degree or higher in a related field.
• Experience providing direct support, coaching, advising, or customer service to students or clients in a high-volume environment using multiple communication channels (such as phone, email, text, or chat).

Benefits

The target salary for this position is $52,000 per year. ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

Pay

$51,500 - $60,200 per year; DOE

Schedule

Flexible work options, ranging from alternate to hybrid remote work schedules, subject to approvals per ASU policy.