eDiscovery Program Manager (Top Secret Clearance Required)

Skills and attributes for success

• Provide the following services to include but not limited to:
• Contractor shall provide Discovery Program contractor staff management support to include, but not limited to the following activities:
• Oversee all administrative logistical support for the contract to include, notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and work location changes;
• Coordinate all administrative activities associated with the arrival of new contract staff with the appropriate FBI security, IT, and other administrative units;
• Mentor and assist new team members to perform daily tasks;
• Promptly and thoroughly address any performance or personnel issues that arise within the contracted staff;
• Manage client expectations and deliverables and clearly and timely communicate with clients;
• Initiate process improvement initiatives;
• Facilitate communication, planning, recommendations, and resource management across internal and external stakeholders;
• Provide technical and eDiscovery subject matter expertise to support the full life cycle management of the resources assigned to the program and contract;
• Participate in teleconferences or meetings to review, educate, and support program objectives;
• Assist in managing the Legal Clerical mailbox and tasks;
• Develop and track clerical and IT project schedules, milestones, and deliverables;
• Absorb and report information sought by client that are relevant to support Change Requests and Contract Modifications;
• Oversee and monitor all scheduled system maintenances in accordance with established policies and procedures;
• Review system and application logs and related reports to verify completion of scheduled jobs such as backups;
• Review and report technical assessments to include required tasks, estimated time frames, and effort for any scope project;
• Oversee and monitor Veritas eDiscovery version 10 or industry recognized review platform processes;
• Oversee and monitor the system administration of Microsoft Exchange - 2019 and 2022;
• Oversee and monitor the administration and support of Microsoft Windows server 2016/2019/2022 in a large physical and virtual infrastructure;
• Oversee and monitor the performance of DNS, WINS, DHCP, and LDAP compliant directories;
• Oversee and monitor Discovery’s IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS) and network architecture;
• Comply with contract terms and conditions;
• Work collaboratively with the COR to define and execute all reports and other deliverables;
• Ensure operational coverage for all critical areas to meet 24 hours, 7 days a week, 365-day requirements and priorities as identified by OGC Leadership;
• Formulate and enforce work standards;
• Assign contractor schedules;
• Present and communicate instructions, and in writing reports or documents that convey the findings/results of analysis to non-technical audiences;
• Work collaboratively with the COR and OGC Government Leads to define and execute all reports and other deliverables;
• Provide the Task Lead(s) and COR with cost and staffing estimates relative to the completion of existing tasks, as well as the possible addition of future;
• Plan, organize, direct and support all activities identified in the contract;
• Maintain conformance with RFQ schedules and costs;
• Monitor employee performance and productivity;
• Develop and implement training programs and remedial actions as necessary;
• Review work discrepancies;
• Prepare, review and submit required reports and communicating policies, purpose and goals of the organization to subordinates;
• Resolve problems, issues or conflicts, as required;
• Prioritize tasks and assignments to Contractor work force based on Government’s direction and best practices;

Qualifications

Commensurate with experience.