EDI Supervisor

POSITION PURPOSE

The IT EDI Supervisor is responsible for overseeing the day-to-day operations, support, new implementations and continuous improvement of EDI integrations between Old World Industries (OWI) and its trading partners. This role combines hands-on technical expertise (Sterling Integrator and SAP), coordination across IT, business teams, and external partners to ensure reliable, efficient, and scalable EDI processes.

EDI Operations & Integration

• Manage and support EDI integrations using IBM Sterling Integrator, including data mapping, mailbox setup, and communication protocols
• Cook onboarding of new trading partners and enhancements to existing integrations
• Support key EDI transaction sets including Purchase Orders (PO), Purchase Order Changes (POC), Advance Ship Notices (ASN), and Invoices (INV)
• Obtain, review, and manage EDI implementation guides with trading partners
• Leverage SAP knowledge, including IDocs, user exits, and enhancements, to support complex business scenarios
• Provide hands-on support while guiding best practices across the team

Monitoring & Support

• Monitor EDI and SAP integration processes, including IDoc processing and failures
• Troubleshoot issues, perform root cause analysis, and escalate to SAP functional teams or business stakeholders as needed
• Manage and resolve helpdesk tickets related to EDI and integration issues
• Provide ongoing system health monitoring and proactive issue resolution

Testing, Delivery and Collaboration

• Coordinate and participate in the preparation and execution of end-to-end testing and validation plans
• Ensure successful partner certification and internal sign-off for new or enhanced integrations
• Partner with business users, trading partners, and IT teams to understand requirements and define EDI mapping and communication needs
• Provide regular status updates to management on EDI performance, onboarding progress, and issue resolution

Process Improvement & Automation

• Identify inefficiencies in current EDI and business processes and recommend automation or optimization opportunities
• Drive continuous improvement initiatives to enhance reliability, scalability, and performance of integrations
• Support documentation and standardization aligned with OWI methodologies