EDI Coordinator

Responsibilities

• Manage incoming electronic purchase orders, validate transaction details, and enter or update information accurately within internal systems.
• Partner with operations staff to confirm product availability, coordinate fulfillment timing, and support shipment planning for customer orders.
• Work alongside accounting to prepare billing records, issue invoices after delivery, and maintain complete supporting documentation.
• Research order, shipment, inventory, and invoice variances, then take action to resolve problems with customers and internal teams.
• Communicate with customers regarding order progress, delivery updates, confirmations, and follow-up on outstanding concerns.
• Maintain organized records for orders, invoices, and shipment activity to support accuracy, reporting, and audit readiness.
• Aid in EDI transaction troubleshooting to help ensure successful data exchange between customer platforms and company systems.
• Contribute to process enhancements that improve order management, customer service responsiveness, and cross-functional coordination.

Requirements

• At least 2 years of experience in EDI support, order processing, customer service, accounting coordination, or a similar business operations role.
• Working knowledge of electronic transactions, purchase order handling, invoicing workflows, and fulfillment processes.
• Experience using ERP or business systems; NetSuite experience is strongly preferred.
• Understanding of inventory movement, shipping coordination, and logistics-related documentation.
• Ability to identify discrepancies, reconcile records, and collaborate effectively with accounting and operations teams.
• Proficiency with Microsoft Office applications, especially Excel, along with strong data entry accuracy.
• Strong communication, organization, and problem-solving skills in a fast-paced environment.
• Familiarity with accounts payable, accounts receivable, invoice processing, QuickBooks, or related accounting support tools is a plus.