EDI & Order Management Support Specialist

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands including Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we've built multiple sales channels across DTC websites and third-party marketplaces. We're passionate about designing inspiring, on-trend furniture that brings customers' home décor dreams to life. We are seeking a new member to join our Tech Team. Are you ready to be part of something amazing? Role Overview The EDI & Order Management Support Specialist keeps orders, inventory, and product data flowing accurately across Maxwood's business systems. This role owns recurring transactional processes, monitors EDI and system data flows, and troubleshoots order and data exceptions — working closely with our Systems Administrator and cross-functional teams to resolve routine issues before they become bigger problems. This is a high-impact position where the right person frees up senior technical resources to focus on larger systems initiatives by keeping day-to-day operations running smoothly. Specific experience with our tech stack isn't required — we're looking for someone who understands ERP, order management, EDI, or similar transactional environments and can learn new systems quickly. Responsibilities Monitor and support daily processing of customer orders across EDI and order management systemsIdentify, investigate, and correct order errors, failed transactions, and other processing exceptionsMonitor EDI and system-to-system data feeds and troubleshoot routine transmission or data issuesMaintain accurate customer, product, inventory, and related master data across business systemsSupport inventory-related processes, including stock availability and warehouse data accuracyPerform routine data imports, uploads, updates, and validation activitiesResearch discrepancies by tracing information across systems to identify the source of errorsRecognize recurring issues and partner with internal teams to identify root causes and improve processesCoordinate with Customer Care, Operations, Warehouse, and Sales to resolve order and data issuesMaintain documentation for recurring processes, system procedures, and common issue resolutionEscalate complex or system-level issues to the right technical resource with clear documentationSupport reporting, data validation, and other system administration activities as needed What Success Looks Like You quickly trace order or data errors back to their root causeRecurring issues get flagged and resolved before they become bigger problemsMaster data stays clean and reliable across systemsCross-functional teams get fast, clear answers on order and inventory issuesSenior technical resources can focus on bigger projects because the day-to-day is covered Requirements Experience working in an ERP, order management, inventory management, EDI, eCommerce, supply chain, or similar transactional environmentGeneral understanding of how customer orders, inventory, and product information move through business systemsStrong attention to detail with a high level of accuracy working with transactional and master dataStrong problem-solving skills and the ability to independently investigate and resolve routine processing issuesAbility to recognize patterns and distinguish one-time errors from recurring system or process issuesStrong organizational skills with the ability to manage multiple priorities in a fast-paced environmentClear written and verbal communication skills, with the ability to explain issues and escalate effectivelyComfortable learning and working across multiple software platformsProficiency with Excel or similar spreadsheet tools preferredEDI experience or familiarity with electronic business transactions preferred, not required Core Competencies Highly self-motivated and data-drivenStrong organizational and analytical skillsCollaborative and team-orientedComfortable managing multiple priorities in a fast-paced environmentAdaptable and solution-focusedProfessional and confident communicatorFlexible and able to work effectively with a variety of personalities Benefits 401(k) matchingDental InsuranceEmployee DiscountFlexible ScheduleFlexible Spending AccountHealth InsuranceLife InsuranceVision InsurancePaid Time Off Work Location Daniel Island, SC (Charleston Area)