ED Access Representative

About the role

The University of Rochester is defined by a deep commitment to Meliora - Ever Better, with values of equity, leadership, integrity, openness, respect, and accountability. This role is part of the Emergency Department at 601 Elmwood Ave, Rochester, New York, and is a full-time position with 37.5 scheduled weekly hours.

Responsibilities

Coordinates functions associated with visits to the Emergency Department, ensuring all functions are completed in an accurate, efficient, and patient/customer friendly manner. Facilitates work flow in the department by supporting clinical staff.

• Greets patients to initiate positive experience, requests patient identification, collects and verifies patient demographic and financial information.
• Initiates the ED medical/financial record and identifies forms needed for specific ED visit.
• Assembles ED charts for admissions and discharges, ensuring all paperwork is completed and distributed appropriately.
• Coordinates daily efforts to edit and correct registration and billing errors during full registration process.
• Identifies ways to reduce follow-up, repetitive or corrective work.
• Utilizes eRecord programs to facilitate work flow.
• Manages patient tracking system, ensuring correct location of patients within ED.
• Provides training to other EDAS staff on all aspects of department-specific work.
• Acts as information resource for all departmental staff in regards to registration and workflow activities.
• Ensures an accurate and complete full registration of the patient is completed prior to discharge of the patient.
• Follows up on hold bill report to facilitate reimbursement for Emergency Department services.
• Collects co-pays.
• Triages patient calls, assesses the urgency of a situation and determines the appropriate action.
• Serves as point person for handling complaints.
• Answers incoming phone calls in communications center, routing calls as appropriate.
• Coordinates transportation for discharged or transferred patients as needed.
• Provides support for departmental activities, including monitoring inventory of supplies and supply ordering.

Requirements

High School diploma and 1 year related work experience in an administrative office or customer service field required, or equivalent combination of education and experience.

Skills

• Demonstrated ability to word process documents and enter data into a database preferred.
• Demonstrated skills related to achievement of customer satisfaction preferred.
• Medical terminology experience preferred.

Compensation

The compensation range for this role is $19.15 - $25.85 per hour. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.