Admissions Support Representative

Position Overview The Admissions Support Representative provides remote support for the recruiting and enrollment of qualified students across all campuses. This role reports to the Director of Admissions Support and works closely with campus teams to assist the Admissions department in achieving its goals. What You'll Do Responsible for providing accurate information to and determining the acceptability of individuals making application to the school based upon the admissions criteria established by the school as outlined in the school catalogMaintain a positive, professional, and businesslike manner to clients, students, and other personnel, at all timesConduct virtual prospective student interviews in accordance with the outline in the “Admissions Exceptional Trust Manual” or as directed by the Director of Admissions Support and/or Enrollment Enablement ManagerEffectively utilizes vendor resources to engage or re-engage prospective students, schedule campus appointments, and facilitate the highest level of customer serviceEffectively manages student recruitment activity through scheduled appointments, timely updates, and detailed notes in CRMPerform sufficient phone, text, and email outreach to schedule appointments, follow up on appointment no-shows, and maintain consistent communication for a quality student experienceMust consistently meet or exceed the criteria set forth by the Enrollment Enablement Manger and/or Director of Admissions Support regarding admissions support activity, appointment and interview expectations, and the generation of student referralsAdhere to all Federal financial aid policies relating to admissions activitiesAccurately prepare, complete, and submit all required admissions documents and records in a timely manner where appropriatePartner effectively with campus Admissions departments/staff at the campus to support recruitment activitiesBe able to direct any student or prospective student to the school catalog on the Concorde websiteFollow only prescribed enrollment procedures authorized by the schoolOther duties as assigned What You'll Bring HS Diploma or GED (required)Bachelor’s degree in business, finance, marketing or related field (preferred)Minimum of five (5) years of experience in admissions, enrollment, consultative sales, relationship management, customer service, or another related field (required)Direct experience building relationships, influencing decisions, and guiding individuals through a decision-making or enrollment process (preferred) Skills Demonstrate basic understanding of core job functions and toolsFollow instructions and established procedures with supervisionParticipate in team discussions and training sessionsAsk clarifying questions to build understandingShow openness to feedback and learningUse standard software tools (e.g., Microsoft Word, Excel) at a beginner levelMaintain focus on assigned tasks and meets basic deadlinesDemonstrate curiosity and willingness to develop new skillsFollow structured guidance to complete assigned workBuilds strong customer relationships and delivers customer-centric solutionsAchieves results consistently, even in tough circumstancesDevelops and delivers multi-mode communications tailored to diverse audience needsSeeks new growth opportunities and challenges through formal and informal development channels Able And Willing To Communicate, think, learn, and reasonUse computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasksSafely ambulate and/or maneuver when on-site at Company locationsDemonstrate and utilize active listening, inductive reasoning, information ordering and category flexibilityAbility to use good judgment, problem-solving and decision-making skillsAbility to maintain confidentiality and manage sensitive information with discretionAbility to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneouslyAbility to gain, understand and apply information and data as it relates essential functions of the positionAbility to foster long-term relationships with stakeholdersWork is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises. This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation. No travel required About Us Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.