Admissions Support Representative

About the role

The Admissions Support Representative is an integral member of the Office of Admissions, providing exceptional customer service while supporting the daily operations of the admissions office. This position serves as the primary front desk representative, manages the main admissions phone line, communicates with prospective students, families, and school counselors, coordinates campus visit operations, and contributes to achieving the University's enrollment goals.

Responsibilities

• Serve as the primary front desk representative, welcoming campus visitors and ensuring a professional, friendly, and organized check-in experience for prospective students, families, school counselors, and guests.
• Manage the main admissions phone line, responding to inquiries with exceptional customer service and directing calls to the appropriate staff as needed.
• Communicate with prospective students, families, and school counselors via phone, email, text, and in person, providing timely, accurate, and personalized information about the admissions process and the University.
• Cook up daily campus visit logistics, including confirming visit registrations, preparing visit materials, and ensuring prospective students and guests have a seamless and engaging campus experience.
• Collaborate with student ambassadors and campus tour guides to coordinate daily schedules, maintain adequate tour coverage, and support a high-quality visitor experience.
• Create, maintain, and manage daily admissions staff and visitor coverage schedules to ensure efficient front desk operations and successful campus visit programming.
• Assist with application review and processing during peak admissions periods, as needed.
• Assist in the planning, coordination, and execution of admissions recruitment events, including Open Houses, Explore Days, Accepted Student programs, counselor events, and other on- and off-campus recruitment initiatives.
• Support event logistics, registration, setup, execution, and post-event follow-up to ensure successful programs and a positive guest experience.
• Collaborate with admissions staff and campus partners to continuously enhance visitor experiences and improve admissions operations and event effectiveness.

Requirements

• Bachelor's degree required; and a minimum of 1 year of admission experience preferred.
• Proven customer service skills and minimum of 1 year of experience.
• Ability to represent the University of New Haven in a variety of situations and be able to competently interact with a diverse population of prospective students, faculty, and staff.
• Excellent interpersonal, organizational, and written communication skills.
• Proficiency in Microsoft suite of products required; Slate CRM system experience preferred.
• Willingness to work evening and weekends when required.
• Ability to lift up to 50 pounds is required for the travel component of the position.
• Demonstrate a tireless commitment to enrolling and retaining a diverse student body.

Qualifications

• Must demonstrate a tireless commitment to enrolling and retaining a diverse student body.

Skills

• Customer service skills
• Organizational skills
• Interpersonal skills
• Written communication skills
• Microsoft suite of products proficiency
• Ability to lift up to 50 pounds

Benefits

Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs. Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities Employee Discounts on products, services and educational opportunities Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Year’s); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable