Ecosystem Technical Support Specialist (Hybrid)

Key Responsibilities

• Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations.
• Analyze data to determine the root cause of hardware, networking, or application system issues and document resolutions within internal tracking software.
• Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance.

Requirements

• A minimum of High School Diploma or GED.
• Two (2) years of experience working in help desk with Software as a Service.
• Legal authorization to work in the U.S. indefinitely is required.
• Must be able to obtain background clearance as required by government customer.

Qualifications

• Must be able to pass a more stringent fingerprint background check administered by Motorola Solutions Inc.

Skills

• Technical troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of software as a service (SaaS).

Benefits

• Target Base Salary Range: $60,000 - $70,000.
• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.

Pay

Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Schedule

Under 10%

Relocation

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.