Economic Support Specialist

About the role

Lincoln County Department of Social Services is seeking a Full-time Economic Support Specialist. This position offers the potential for a hybrid remote work opportunity upon successful completion of training.

Responsibilities

• Receive phone calls from the public regarding a variety of public assistance programs.
• Perform or review eligibility determinations for non W-2 services, Foodshare, health care, LIEAP, Emergency Assistance, Child Care, General Relief, and supportive services; ensure all data is entered into CARES and CWW accurately and timely.
• Process changes to determine eligibility for public assistance programs, including strict enforcement of eligibility requirements, investigative interviewing, budget computation, case documentation, and computer usage.
• Research, interpret, and explain Federal, State, and local policies governing eligibility, legal rights, and responsibilities of applicants and participants; provide information about client fact-finding and grievance procedures.
• Refer applicants and participants to other community services.
• Demonstrate excellent interviewing skills, effective listening, and clear communication to ensure mutual understanding of customer intent and concerns.
• Write and speak clearly and concisely to communicate program requirements; create opportunities to clarify and expand understanding.
• Treat customers and co-workers with respect and sensitivity.

Requirements

• Two years of post-secondary education, preferably in a related field, and two years of experience dealing with the public.
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.