Economic Service Worker Trainee
About the Role
Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
- Learn to adeptly use department software to administer to a demanding caseload.
- Comprehend and adhere to complex policy regarding eligibility and issuance of benefits.
- Learn to conduct interviews with clients.
- Train how to analyze financial and social information.
- May obtain repayment for economic assistance issued erroneously.
- Perform related work as required.
Requirements
Training: High school diploma or the equivalent.
Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
Special Requirement: A valid driver's license may be required.
Other Information
Probationary period: 1 year.