Economic Service Worker Trainee

About the role

Under close supervision, perform in a training role learning the methods of processing benefit applications.

Responsibilities

• Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Learn to adeptly use department software to administer to a demanding caseload.
• Comprehend and adhere to complex policy regarding eligibility and issuance of benefits.
• Learn to conduct interviews with clients.
• Train how to analyze financial and social information.
• May retain repayment for economic assistance issued erroneously.

Requirements

• Training: High school diploma or the equivalent.
• Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
• Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Qualifications

A valid driver's license may be required.