eCommerce Supervisor

Essential Functions

• Assists management in creating an environment where transformational leadership is applied.
• Assists in engaging, motivating and developing staff to increase productivity and achieve departmental goals.
• Oversees preparation and daily communication of assignments and other information the team.
• Leads team huddles, exercises, and trainings according to management direction.
• Makes sure performance goals and work quality of direct reports are being met according to management direction.
• Makes sure the time and attendance of direct reports are being managed according to management direction.
• Makes sure the behavior/conduct of direct reports meets company standards according to management direction.
• Makes sure direct reports follow GISD policy and procedures according to management direction.
• Makes sure the work environment is supplied, safe, clean, organized, and well-maintained according to management direction.
• Sends any concerns or issues in a prompt and timely manner to management.
• Makes sure deadlines are met in preparing drafts of performance evaluations, 5-minute goal setting conversations, work schedules, and other department paperwork/documentation.
• Solves issues that arise from production/processing errors and identifies areas for continuous improvement and training.
• Handles a variety of customer inquiries according to department guidelines.
• Ensures new hires are thoroughly trained and able to meet department expectations.
• Able to perform work activities of subordinates at a high level of production and quality.
• Opens and closes location(s) according to department guidelines.
• Completes other duties as assigned.

Skills and Abilities

• Education: BA or BS preferred
• Experience: Minimum of 1 year related supervisory experience

Qualifications

• Must have a CA Driver’s License and driving record acceptable to Goodwill’s insurance company requirements.
• Must also have an insured, reliable vehicle.

Work Schedule

5 days per week including weekends.