E-Commerce Supervisor

About the role

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit founded in 1923 that provides free job training, education, and placement across five counties. The organization operates five job-training centers, 23 retail stores, and more than 27 donation sites, employing over 2,000 people. Evergreen Goodwill is committed to a culture of equity, diversity, and inclusion.

Responsibilities

• Identify and value appropriate merchandise for online sales.
• List auctions with pictures and descriptions to maximize value.
• Prepare a monthly update of items needed for internal auctions.
• Maintain a daily tracking board showing items listed, sold, and sale amounts by E‑commerce Lister.
• Motivate the team by tracking highest sold-to-listed ratios and highest dollar amounts.
• Create department standards and hold staff accountable.
• Develop and maintain a team-oriented environment.
• Assist in hiring and training staff.
• Provide customer service and communicate with internal and external customers.
• Follow up on non-paying customers and issue refunds.
• Maintain an eBay seller rating of at least 98%.
• Track sales for the organization and by store.
• Keep auction sales premises clean.
• Provide excellent internal and external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices and report hazards or accidents.
• Contribute to team effort by accomplishing related results as needed.

Supervisory Responsibilities

• Interview, hire, and train employees.
• Plan, assign, and direct work.
• Monitor performance and address complaints or problems.
• Partner with People Relations as needed.

Requirements

• High school graduate or equivalency (not required).
• Minimum 1 year of e‑commerce experience, preferably with auctions and books.
• Previous supervisory experience preferred.
• Strong interpersonal and communication skills for customer service.
• Ability to motivate people, instill accountability, and achieve results.
• Valid Washington driver’s license with proof of insurance and a good driving record.

Skills

• Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Strong internet research skills.
• Ability to learn new technology and software related to the job.

Physical Abilities

• Lift and carry up to 35–50 pounds.
• Fine motor control (grasp, handle, manipulate objects with fingers).
• Standing for long periods; frequent bending, kneeling, reaching, stooping, squatting, pushing.
• Climbing ladders and traveling across varied surfaces (stairs, ramps, uneven terrain).
• Communicate effectively verbally and in writing, including with those who have limited English skills.
• Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Organizing, sorting, categorizing, counting, adding, subtracting.
• Problem solving and time management.
• Verbal and written communication skills.
• Accuracy and attention to detail.

Work Environment

Warehouse and retail store environment with variable temperatures and exposure to dust. Must be able to work a flexible schedule.

Benefits

• Health plan including medical, dental, vision, and prescription coverage (100% employer-paid).
• Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employees).
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
• Flexible Spending Accounts (FSA).
• Roth and 403(b) retirement savings plan.
• Paid vacation, nine holidays, and sick time.
• Limited paid time off for jury duty and bereavement leave.
• Employee discounts and referral bonus.
• Employee Assistance Program (EAP) and mentorship program.
• Career advancement opportunities and paid job training.