eCommerce Sales Manager-North America

About the role

We are seeking a highly driven and strategic eCommerce Manager to lead performance across our North American digital channels, including Retail eCommerce (Home Depot, Lowe's, etc.), Amazon, and Direct-to-Consumer (D2C).

Responsibilities

• Own total revenue/margin performance across: Retail eCommerce (e.g., Lowe's, Home Depot, etc.), Amazon (US, CA, MX), D2C website (US, CA, MX)
• Develop and execute strategies to meet and exceed revenue and profitability targets
• Build and manage channel-level forecasts, KPIs, and performance dashboards
• Identify growth opportunities across channels
• Performance Optimization & Analytics
• Analyze key metrics including: Conversion rate (CVR), Traffic & acquisition channels, Average order value (AOV), Contribution margin / profitability, Customer retention and lifetime value (LTV)
• Translate data into actionable insights and experiments
• Work with development and marketing teams to build a culture of test-and-learn (A/B testing, pricing tests, content optimization)
• Team Leadership & Accountability
• Lead and develop a team of eCommerce specialists across each channel
• Set clear goals, priorities, and performance expectations aligned to company objectives
• Drive accountability through regular performance reviews and business updates
• Coach team members to improve analytical thinking, execution, and ownership mindset
• Innovation & Growth Initiatives
• Bring forward new ideas to drive incremental revenue
• New channel opportunities
• Promotional strategies
• Mercandising improvements
• Conversion optimization tactics
• Stay on top of industry trends, tools, and competitive landscape
• Challenge the status quo and think creatively about how to scale the business

Qualifications and Skills

• 5–8+ years of experience in eCommerce, digital commerce, or online retail
• Experience managing multiple channels (Amazon, Retail eCommerce, D2C preferred)
• Proven track record of driving revenue growth and hitting targets
• Experience managing team members
• Analytical mindset — comfortable working with data, dashboards, and KPIs
• Curiousity & problem-solving — asks “why” and digs into root causes
• Creative thinker — brings new ideas to drive growth and improve performance
• Strong leadership — able to motivate and develop a high-performing team
• Cross-functional collaborator — works effectively across departments
• Bias for action — balances strategy with execution

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Paid Vacation
• Paid Sick leave
• 401k company match.
• EAP- Employee Assistance Program
• Health/Fitness Reimbursement
• Flexible Spending HSA-Company Contribution
• Flexible work from home options available.