eCommerce Platform Specialist

Location: Norwell, Massachusetts – hybrid schedule with three in-office days each week.

About the role

We are looking for a hands-on, technically skilled eCommerce Platform Specialist to optimize and evolve our B2B eCommerce ecosystem. This role sits at the intersection of technology, analytics, and customer experience, partnering with IT, marketing, and external developers to continuously enhance platform performance, search, SEO, and AI-driven discovery.

Responsibilities

• eCommerce Platform Administration
  • Configure and maintain our eCommerce platform, CMS, and search/recommendation tools
  • Execute platform updates, enhancements, and feature implementations
  • Monitor system performance and identify opportunities for optimization
• Search & Product Discovery Optimization
  • Tune onsite search (relevance, ranking, synonyms, facets, and merchandising rules)
  • Optimize product recommendations and personalization logic
  • Analyze search behavior to continuously improve product discovery
• SEO & AI Answer Engine Optimization
  • Execute technical SEO initiatives (site structure, metadata, indexing, page speed)
  • Implement and manage structured data/schema markup
  • Optimize site content and architecture for AI-driven search and answer engines
  • Partner cross-functionally with content and marketing teams
• Technical Project Execution
  • Collaborate with IT to implement integrations, upgrades, and enhancements
  • Translate business needs into detailed technical requirements
  • Support testing, QA, and deployment of platform changes
• External Partner Coordination
  • Serve as the primary contact for external development partners
  • Provide clear requirements and ensure high-quality execution
  • Assist with sprint planning, backlog management, and issue resolution
• Analytics & Optimization
  • Monitor KPIs across site performance, search effectiveness, and SEO
  • Use data and user behavior insights to identify opportunities
  • Support A/B testing and continuous experimentation

Requirements

• 5–8+ years of hands-on experience with eCommerce platforms and digital technologies
• Experience with enterprise platforms (e.g., Oracle Commerce or similar)
• Strong knowledge of CMS platforms and search/recommendation engines
• Proven experience with technical SEO and site optimization
• Familiarity with structured data, schema markup, and AI-driven search trends
• Experience working with APIs, integrations, and technical requirements
• Comfortable in Agile environments working alongside IT and development teams
• Must be a U.S. Person as defined by ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee)

Skills

• Strong understanding of B2B eCommerce environments
• Working knowledge of HTML/CSS and basic web technologies (Node.js a plus)
• Analytical mindset with the ability to turn data into action
• Excellent communication skills for both technical and business audiences
• Strong organization and project management ability
• Detail-oriented with a focus on quality and execution
• Collaborative, team-first mindset with internal and external partners

Pay

Annual base salary range: $103,800 – $126,800. Actual compensation may vary based on geographic location, experience, education, and skill level.

Benefits

• Medical, dental, and vision insurance
• 401(k)/Roth plan with company matching
• Healthcare Savings Accounts
• Educational Assistance (Tuition Reimbursement)
• Continuous training opportunities
• Paid Time Off
• Philanthropic opportunities and volunteer hours