eCommerce Operations Manager, Marketplace

all jobsretailersplatformsagenciesremotelocationsrolescompanies > remote only jobs/intelligent blends eCommerce Operations Manager, Marketplace company Intelligent Blends location San Diego, CA, United States work mode onsite posted 25 Aug **Role Overview**Intelligent Blends is seeking an **ECommerce Operations Manager, Marketplace** to manage day-to-day operations across our growing portfolio of eCommerce marketplaces and retailer.com channels.This role will own day-to-day operations for our largest channels — Amazon, Walmart, Sam’s Club, and TikTok Shop — as well as secondary and retail marketplaces including Target.com, Costco.com, Thrive Market, iHerb, and additional current and future partners. The ideal candidate is organized, detail-oriented, and hands-on, with experience managing marketplace catalogs, listings, content, promotions, product launches, cases, and operational issues.Our team operates alongside a growing ecosystem of AI tools and AI agents that help accelerate research, reporting, campaign planning, content development, and execution. We expect every team member to embrace AI part of their daily workflow while applying sound judgment and critical thinking to ensure high-quality outcomes.**Key ResponsibilitiesMarketplace Operations**Manage day-to-day marketplace operations across Amazon, Walmart, Sam’s Club, TikTok Shop, Target.com, Costco.com, Thrive Market, iHerb, and other channels, including:Catalog management, listing creation, maintenance, and optimizationNew item setup and execution of product launchesProduct titles, descriptions, images, A+ content, backend data, and other digital contentProduct data accuracy, catalog feeds, variations, and item-level troubleshootingListing suppressions, content conflicts, pricing, availability, and revenue-impacting issuesCase creation, escalation, and persistent follow-up through resolutionAccount health, compliance alerts, listing errors, and marketplace requirementsPromotional execution, including coupons, deals, promotional setup, and promotional calendar managementCoordination with marketplace, retailers, and external partner teams**Amazon Operations**Support key Amazon-specific operational workflows, including:Seller Central catalog and listing managementFBA shipment creation at the direction of the Inventory Analyst, including system orders and organization of case/pallet labels in SharePointParent/child variation management and Brand Registry issuesSeller Support cases, escalations, suppressions, and account health issuesBuy Box, pricing, contribution, and content conflict troubleshootingExecution of listing updates, promotions, and coupons**TikTok Shop Operations**Manage day-to-day operational execution across TikTok Shop, including:Product setup, catalog management, listings, pricing, and promotional executionSupport new product launches, campaigns, deals, and promotional opportunitiesMonitor account and product health, violations, listing issues, and operational blockersManage cases, tickets, and platform issue resolutionCoordinate with Growth, Creative, Operations, and external partners to support TikTok Shop initiatives and growth**Secondary & Retail Marketplaces**Own operational execution across our expanding portfolio of secondary marketplaces and retailer.com channels:Manage retailer portals, item setup, listings, content, images, pricing, and ongoing catalog maintenanceCoordinate new product launches and assortment expansions to ensure items are complete and live on timeMonitor listing health, availability, content accuracy, pricing, and operational blockersManage cases, tickets, and retailer-specific issue resolutionSupport promotional and merchandising executionHelp onboard and operationalize new marketplace and eCommerce partners**Cross-Functional Coordination & Process**Partner with Growth, Operations, Creative/Design, Retail, Customer Service, and external partners to execute marketplace prioritiesCoordinate marketplace assets, content updates, promotions, and product launchesMaintain organized issue trackers, launch checklists, cases, documentation, and marketplace processesBuild and maintain scalable SOPs and repeatable workflowsProactively identify issues and drive cross-functional follow-up through resolution**Ideal Candidate****5–7+ years** of marketplace, eCommerce operations, catalog, merchandising experienceExtensive hands-on Amazon Seller Central experienceCPG, food/beverage, coffee, supplement, or wellness experience is a plusExperience with Walmart Marketplace, TikTok Shop, and/or major platforms preferredStrong understanding of product listings, catalog data, content, promotions, feeds, and case managementHighly organized and detail-oriented with the ability to manage multiple brands, SKUs, channels, launches, and priorities simultaneouslyStrong AI literacy, including experience using AI tools, prompt design, and automation; comfortable working alongside AI to improve speed, quality, and decision-making.Persistent and accountable — able to own issues and push them through resolutionComfortable working hands-on across multiple portals, systems, spreadsheets, and project management toolsStrong problem-solving and written communication skillsAble to operate effectively in a fast-moving, high-growth environment**Success Measures**Faster, cleaner, on-time product launchesReduced listing errors, suppressions, catalog issues, and operational blockersAccurate and consistent product content across channelsFaster case resolution and stronger issue managementImproved operational visibility across all marketplacesFewer revenue-impacting pricing, availability, content, or compliance issuesScalable, well-documented marketplace processesStrong execution as the company expands into additional eCommerce channelsPay: $95,000.00 - $110,000.00 per year Benefits 401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceWork Location: In person Compensation & Benefits $95,000–$110,000 +private healthcare apply on career site → opens the brand's careers page in a new tab. see more ecommerce jobs in united states →