Manager, eCommerce Marketing Operations

About the Role

The Manager, eCommerce Marketing Operations position within the Marketing Operations group will support the creation and management of key ecommerce flows for the Wall Street Journal, Barron’s, MarketWatch, and Financial News. This role will liaise directly with our Marketing, Product and Tech teams to ensure a seamless checkout experience for our flagship publications.

You Will:

• Successfully launch new products, offers and ecommerce flows to manage the customer experience.
• Develop maintenance requests and BRDs (business requirement documents) for new offers and processes, while working in close partnership with technology to translate into customer facing requirements.
• Create new offers and manage existing offers within the ecommerce platform in order to promote flagship publications, implement and build new landing pages for acquisition campaigns to ensure a seamless checkout experience, and execute new eCommerce flows to support new subscription offers and products presented in market - including digital pricing, promotions, and site assets.
• Partner with a QA manager to manage the timelines, user acceptance testing, goals for testing, align on measurable KPIs, and create test plans.
• Partner with cross-functional business units for new pricing plans and testing requests, including a streamlined intake process and project management of implementation from beginning to end.
• Analyze existing processes for improvement, identify opportunities to drive KPIs, and automate manual processes.
• Partner with your manager to create and optimize processes and timelines, embedding operational excellence into all workflows.
• Manage a team of offer managers to provide mentorship, optimize processes, create a gold standard of operational excellence, and manage knowledge transfer.

  You Have:

  • 7+ years experience in eCommerce with an ability to test APIs.
  • Ability to lead with operational rigor, set standards for operational excellence with clearly defined project and process workflows.
  • HTML and SQL skills required.
  • Strong Leadership skills and experience with people management.
  • Strong project management skills and the ability to manage multiple projects and stakeholders.
  • Detailed understanding of end-to-end eCommerce processes including: website infrastructure, content management, operations, and customer facing functionality.
  • Experience optimizing AWS environments for performance, security and cost efficiency.
  • Experience leading, mentoring, and influencing team members, building and maintaining effective working relationships across business units within an organization to enable success.
  • Proficiency with Google suite applications.
  • Knowledge of the media and publishing industry is a plus.
  • Knowledge of the subscription business preferred.
  • Bachelor’s degree - marketing preferred, or equivalent experience.

    Our Benefits

    • Comprehensive Healthcare Plans.
    • Paid Time Off.
    • Retail Retirement Plans.
    • Comprehensive Medical, Dental and Vision Insurance Plans.
    • Educational Benefits.
    • Paid Maternity and Paternity Leave.
    • Family Care Benefits.
    • Commute Transit Program.
    • Subscription Discounts.
    • Employee Referral Program.
    • Learn more about all our US benefits.

      Equal Opportunity Employer

      We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

      Business Area: Dow Jones - Marketing

      Job Category: Marketing & Product Management

      Union Status: Non-Union role

      Base Pay Range: $95,000 - $125,000

      We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

      For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

      For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

      Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events.

      It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires.

      Req ID: 52180