Ecommerce Marketing Account Director

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

Responsibilities:

• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department
• Run quarterly Power Circuit reviews — diagnose growth constraints across Business, Audience, Product, Messaging, Channels, and Measurement, with close attention to purchase cycle length and consideration-stage channel performance
• Own the senior client relationship; QBRs need to translate multi-touch attribution complexity into decisions an operator can act on
• Build multi-threaded relationships so no single POC departure puts the account at risk
• Consult on full-funnel strategy: how awareness, consideration, and conversion channels interact, and where the constraint actually is
• Cook up paid, SEO, content, email, and creative teams around a unified account strategy
• Manage retention and expansion; lead renewals; grow MRR
• Build multi-threaded relationships with multiple layers of client contacts so no single point of contact departure puts an account at risk
• Ensure daily use of our proprietary technology (Iris and nova), Pulse (client performance and sentiment tool) cadence at 100%, and Power Circuit (our proprietary diagnostic system) compliance across managed ADs
• Manage and develop 1–2 direct reports — run regular 1:1s, build development plans, and own their performance reviews.
• Coach analysts and specialists; give direct feedback.

Role Requirements:

• 6+ years in marketing for high-AOV consumer goods — agency or brand side
• Understands the economics of considered purchases: longer CAC payback windows, higher LTV ceilings, and what that means for media investment decisions
• Fully fluent in upper-funnel channel strategy — content, SEO, YouTube, programmatic — and can make the case for it in a ROAS-obsessed client environment
• Comfortable with measurement complexity: multi-touch attribution limitations, view-through attribution, and when to use MMM
• Has experience with brands where creative quality and storytelling are a competitive differentiator
• Track record of retaining and growing accounts
• Has managed clients with long sales cycles and knows how to structure reporting around leading indicators, not just last-touch conversions

Key Performance Indicators (KPIs)

• Expansion to Churn Ratio (ETCR)
• Net MRR across portfolio
• Client NPS (8+ avg)
• Monthly Service Expansion pipeline generation
• Power Circuit Certification (annual)

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid
• A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 12 observed United States national holidays + 2 mental health recharge days per year
• Opportunities to be involved in company DEI initiatives