ECOMMERCE LISTER F/T

Description

Hourly Pay Range: $17.72 - $23.74
This position typically pays: $17.72/Hour
Why Work for Goodwill Southern New England?!
Referral bonuses
Retirement plan contributions
Tuition and gym reimbursement
Emergency assistance funds
Paid time off
And more depending on position!

Duties

• Processes incoming product: Receive and sort items from Agency locations; evaluate product, identify collectibles, quickly research, and determine if product is appropriate to sell online
  Correctly mark items to ensure proper credit to Goodwill store of origin
  Label and barcode items fit for Ecommerce sales
  Help the Ecommerce Department maintain acceptable average price & sell-through goals
• Listings goods online: Clean, weigh, and inspect items for damage
  Photograph and list product online with attention to detail, clear pictures, and concise descriptions to maximize the value of donations
  Properly and safely store listed product in Ecommerce warehouse
• Customer service; internal & external: Provide timely, polite customer service to Ecommerce customers
  Respond to Agency emails and phone calls; provide feedback, answer questions, advise
• Shipping: Produce pick-lists for orders, scan goods, identify and pull selected product for shipping
  Identify the best packing materials required as well as the ideal boxes for the product
  Pack and label all product to ensure safety while in transit using criteria in place determine the level of shipping, insurance, and tracking identifiers for items
• Departmental: Maintain a clean and organized work area, ensuring that aisles remain clear and all donated items are stored in a safe manner; report any potential hazards or accidents
  Notify Ecommerce Manager when supplies are needed
  Safeguard company property, following established policies and procedures for loss control; report any known or suspected occurrences of theft or unauthorized possession of Agency property to appropriate Agency personnel
  Adhere to all Agency policies and procedures related to Ecommerce and retail sales; ensure that required documentation is completed in an accurate and timely manner

Special Requirements

Ecommerce department may operate seven days per week which may require weekend and/or evening hours.

Essential Duties and Responsibilities

Processing incoming product
Listing goods online
Customer service; internal & external
Shipping
Departmental
Other Duties

Qualifications

• High school diploma or general education degree (GED)
  Students under the age of 18 years still enrolled in High School may be hired to fill part-time positions
  Knowledge of Ecommerce processes preferred (experience listing items on eBay or similar sites)
  Familiarity with digital photography preferred
• Communicate and understand both verbal and written instructions
  Write product descriptions with correct spelling and accurate information
  Organize, sort, categorize, and count
  Use basic arithmetic with whole numbers, common fractions, and decimals
• Apply common sense to carry out instructions furnished in written, oral, or diagram form
  Deal with standardized situations with only occasional or no variables
  Apply common sense understanding carry out multi-step instructions
  Have knowledge of basic computer software and smart phone apps
  Quickly research donated goods using the internet
  Learn use of scanner, new technology, and software as related to the job
• While performing the duties of this job, the employee is regularly required to stand for long periods of time and use hands to grasp, manipulate, handle or feel.
  The employee frequently is required to walk, reach with hands and arms, and talk or hear.
  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
  The employee may be required to push crates (on wheels) that may weigh up to 600 pounds.
  Crates may be moved on flat or sloped surfaces.
  A hand truck, cart or crate on wheels, straddle stacker, pallet jack, or other material handling equipment should be used whenever possible to move large/heavy objects or quantities of objects.
  The assistance of additional staff must be sought when lifting such objects, whenever feasible, and proper lifting techniques must be applied.

Physical Demands

• While performing the duties of this job, the employee is exposed to a warehouse work environment.
  The noise level is usually moderate.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.