Ecommerce Growth Specialist

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

About the role

This role addresses the challenge of maximizing customer lifetime value within a complex digital ecosystem by transforming the "My Account" experience into a primary revenue driver. The specialist solves the problem of static customer journeys by implementing data-driven, personalized monetization strategies that bridge the gap between technical operations and strategic business goals. By orchestrating cross-functional efforts across product and design teams, this individual ensures that every digital interaction actively contributes to increased ARPU and device upgrade rates.

What Success Looks Like

• Actionable monetization initiatives that directly increase digital sales and maximize ARPU across app and web platforms
• Targeted customer segments that deliver personalized, high-conversion offers to logged-in users
• Optimized user experiences achieved through seamless partnership with Ecommerce Operations and AEM authors to translate metrics into content enhancements
• Data-driven recommendations for sustainable growth derived from rigorous tracking of monetization KPIs and performance analytics
• Improved feature adoption and customer loyalty resulting from strategic enhancements to the My Account customer journey
• Advanced AI application to automate segment identification and predict customer response patterns for promotional campaigns

Responsibilities

• Lead growth initiatives within digital sales, e-commerce operations, or CRM environments
• Interpret data and business intelligence using tools such as Adobe Analytics, Tableau, and Google applications
• Collaborate with Product, Design, and Pricing teams to advocate for monetization needs and influence outcomes
• Leverage generative AI tools to streamline content ideation and strategic planning
• Present complex monetization tactics to diverse cross-functional stakeholders

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field
• 3 years of experience in digital sales, e-commerce operations, or CRM
• Proficiency with Adobe Experience Manager (AEM), Adobe Target, Adobe Analytics or Google Analytics

Qualifications

• Master of Business Administration (MBA)
• Previous experience or deep familiarity with the Telecommunications or Wireless industry

Pay

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

• Flexible spending accounts and HSA
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Career opportunities
• Flexible time away plan

View all EchoStar benefits.