Digital Commerce Growth Specialist

Position Summary

This role balances strategic customer success initiatives with hands-on customer support responsibilities. The successful candidate must be comfortable analyzing customer behavior and identifying growth opportunities while also directly supporting customers through phone, email, chat & account administration activities.

As a customer focused role, this person is responsible for driving customer adoption, engagement, retention, and revenue growth across our digital commerce platform. Acting as the primary advocate for customers throughout their digital journey, this role combines customer success, account management, digital experience optimization, and revenue-focused support.

Required

• Required Degree in Business, Marketing, Communications, eCommerce, or related field; equivalent experience considered.
• 3+ years of experience in Customer Success, eCommerce, Digital Marketing, Account Management, or related customer-facing roles.
• Experience supporting customers through digital commerce platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to influence cross-functional teams and drive results.

Preferred

• Experience with eCommerce platforms, digital marketplaces, or B2B commerce solutions.
• Familiarity with FullStory, GA4, SEO, AEO, SEM, CRM systems, and customer analytics tools.
• Experience interpreting digital performance metrics and customer behavior data.
• Knowledge of UX/UI principles and customer journey optimization.
• Experience creating customer training programs, documentation, and standard operating procedures.

KPIs

• Growth in online revenue and customer adoption.
• Customer retention and engagement metrics.
• ECommerce conversion and platform utilization rates.
• Customer satisfaction and issue resolution performance.
• Successful onboarding and activation of new accounts.
• Improvements in digital customer experience and user journey performance.
• Contribution to SEO/AEO performance, search visibility, and customer self-service effectiveness.

Company Information

Dexter is committed to attracting, developing, and retaining a highly qualified, dedicated workforce. We hire and promote individuals based on their qualifications, performance, and abilities. It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law. Apply now to join an industry leader and make a difference in what we do for the customers we serve!