eCommerce Fulfillment Coordinator

Key Responsibilities

• Create customer and job drive folders.
• Enter job details into the tracking sheet.
• Update folders and status entries throughout the job lifecycle.
• Save final documents in customer online folders.

Costing & Estimating Support

• Prepare original costing worksheets.
• Enter costing revisions when needed.
• Prepare original estimates.
• Update revised estimates.
• Update costing with shipping costs after delivery.

DocuSign & Customer Approval

• Prepare estimate PDF files.
• Email invoices to accounting.
• Axcerion / customer portals.
• Email invoices to accounting.
• Assist with PayPal monthly audit reporting.

Fulfillment & Shipping Support

• Track order status and shipping progress.
• Assist with packing and shipment prep.
• Verify delivery and update tracking sheet.
• Update ShipStation funds spreadsheet.

Project Closure & Record Keeping

• Prepare closure email & paperwork.
• Send closure documents to accounting.
• Complete delivery and closure records.
• Final tracking sheet status updates.

Reporting & Operations Support

• Prepare weekly e-commerce vital factor reports.
• Prepare weekly company vital factor reports.

Website & Product Admin (WordPress)

• Update plugins as needed.
• Manage website product images & assets.
• Create new products.
• Update existing product listings.

Qualifications

• Strong attention to detail and documentation accuracy.
• Experience with spreadsheets / Google Sheets / Excel.
• Comfortable working in cloud drive folder systems.
• Familiarity with order tracking or fulfillment workflows.
• Basic WordPress or website content experience (preferred).
• Ability to manage recurring tasks and deadlines.
• Strong written communication skills.

Performance Indicators

• Jobs entered & updated accurately and on time.
• Costing & estimate updates completed without backlog.
• Portal uploads and DocuSign approvals processed promptly.
• Fulfillment and delivery statuses kept current.
• Closure paperwork completed within defined timeframe.
• Reports delivered consistently and accurately.
• Product and website updates maintained monthly.