eCommerce Fulfillment Supervisor

E-COMMERCE FULFILLMENT SUPERVISOR

Essential Job Functions

• Ensure customer orders are fulfilled accurately, efficiently, and on time according to established service expectations.
• Conducts performance evaluations and provides promotion recommendations that carry significant influence in decision-making.
• Led workforce planning efforts, aligning staffing levels with operational needs and long-term business goals.
• Contributes to staffing and scheduling strategies to ensure efficient and effective resource utilization.
• Owes key performance indicators (KPIs) and operational metrics, driving accountability and continuous improvement.
• Spend the majority of time supervising team members, planning work, and identifying opportunities to improve operations.
• Coordinate daily labor priorities and team assignments based on order volume, receiving activity, inventory needs, and business priorities.
• Maintain a clean, organized, safe, and efficient warehouse environment that supports accurate fulfillment and professional operating standards.
• Ensure eCommerce inventory is properly received, labeled, stored, picked, packed, transferred, and adjusted in accordance with established processes.
• Maintain inventory accuracy and investigate discrepancies, stock issues, missing parts, damaged items, and transaction errors.
• Ensure all inventory and order transactions are completed accurately in ERP system.
• Maintain packaging, shipping supplies, consumables, and other materials needed for operations.
• Ensure quality, shipment accuracy, branding requirements, and carrier standards are met.
• Train, coach, and support fulfillment team members to ensure they understand expectations, follow processes, and perform work safely and accurately.
• Monitor team attendance, productivity, quality, communication, and adherence to company policies and department standards.
• Lead daily check-ins or team meetings to communicate priorities, performance, safety topics, process changes, and operational issues.
• Identify process issues, workflow bottlenecks, quality concerns, and recurring errors; recommend and implement practical improvements.
• Support seasonal volume changes, business growth, and special initiatives by helping plan labor, space, workflow, and fulfillment capacity.

Qualifications

• A high school diploma or GED is required; an associate’s or bachelor’s degree in Supply Chain, Logistics, Operations, Business, or a related field is preferred.
• At least 5 years of experience in shipping, receiving, fulfillment, warehouse operations, inventory control, logistics, or a related operational role.
• Prior experience leading, training, or supervising employees in a warehouse, fulfillment, distribution, manufacturing, or service parts environment is preferred.
• A strong understanding of order fulfillment, inventory accuracy, receiving, shipping, warehouse organization, and basic logistics processes.
• Experience using ERP, inventory, shipping, or warehouse systems; Epicor experience preferred.
• Proficiency in Microsoft Office applications, especially Excel.
• Strong communication skills with the ability to set clear expectations, follow up, and work effectively with internal teams.
• A strong attention to detail and commitment to accuracy, quality, safety, and customer satisfaction.
• The ability to prioritize daily work, solve problems quickly, and adapt to changing order volume or operational needs.
• An empathetic and supportive leadership style with the ability to hold team members accountable.

Physical Requirements/Work Environment

• The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate. However, some instances of this job may require work in areas where ear protection is necessary.