ECI Admin & Program Support

About the Role

The ECI Administrative & Program Support Specialist provides administrative, referral intake, data entry, billing support, records management, and program coordination for the Texas Early Childhood Intervention (ECI) program. This role serves as primary support to the ECI Director and multidisciplinary team, managing calls, referrals, data entry, and compliance tracking in a fast-paced environment serving children and families.

Responsibilities

• Answer calls, receive and process referrals, and enter data into systems like TKids, electronic health records, and billing systems.
• Maintain accurate program records, monitor timelines, and prepare reports.
• Assist with compliance, audit, and contract-related tracking.
• Ensure confidentiality and adherence to HIPAA, agency policies, and state/federal requirements.
• Communicate professionally with families, referral sources, staff, and community partners.
• Organize work, prioritize deadlines, and manage tasks with limited supervision.

Requirements

• High school diploma or GED required.
• Minimum 2 years of experience in administrative support, healthcare office, human services, education, or related field.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to maintain confidentiality and follow HIPAA, agency policy, and applicable regulations.
• Strong verbal and written communication skills.
• Ability to pass background checks and meet agency employment requirements.

Qualifications

• Associate degree in Business Administration, Healthcare Administration, Medical Office Technology, Early Childhood Education, or related field (preferred).
• Experience with ECI, Medicaid, insurance billing, electronic health records, TKids, Cerner/Promedda, or similar systems (preferred).
• Experience preparing reports, tracking compliance, maintaining spreadsheets, or supporting audits (preferred).
• Bilingual English/Spanish (preferred).

Pay

$19 - $24 per hour, depending on qualifications and experience.

Benefits

• Employer-cost sharing of health insurance (plus 50% of elected dependent coverage)
• Employer-paid short-term disability and term life insurance
• Employer-match retirement contributions (up to 5% of base salary)
• Optional dental, vision, life, and long-term disability insurance
• Wellness program, loan forgiveness, and employee assistance program
• Pet insurance
• 12 paid holidays per year
• 2 weeks paid vacation per year with graduating accrual rate
• 2+ weeks paid sick leave per year