eBilling Supervisor

Responsibilities

• Supervising, training, and motivating a team of eight to nine direct reports.
• Organizing workflows and ensuring direct reports understand their duties or delegated tasks.
• Maintaining consistent communication with clients and firm contacts to resolve ongoing issues such as invoice rejections and resubmissions.
• Developing solutions to ensure corrective actions are in place for future submissions by analyzing rejection trends and patterns.
• Tracking resubmission deadlines and coordinating with billing specialists to resolve reductions in a timely manner.
• Appealing or challenging reduced and rejected invoices with a holistic approach, and performing necessary background research.
• Liaising with Client Accounts (Collections) Team, billing specialists, and client representatives in all aspects of the electronic invoice submissions and appeals process.
• Utilizing Excel functions to efficiently pull reports, create spreadsheets, manipulate LEDES files, and troubleshoot technical issues for submission.
• Supporting current e-billing processes, schedules, and workloads that promote effective work practices for the eBilling Team.

Qualifications

• Effective communication with all levels of personnel.
• Excellent attention to detail and ability to work under pressure.
• Outstanding written and verbal communication skills and excellent organizational skills.
• Ability to manage competing requests and prioritize according to firm and client deadlines.
• Experience managing an increased workload during year-end (September through December).
• Strong technology skills, including MS Office Suite, and ability to leverage technology in work processes.

Experience

• College degree preferred, but not necessary.
• Minimum of five years of legal e-billing experience required.
• Experience with eBillingHub or BillBlast preferred.
• Experience with Aderant billing software a plus.