eBanking Supervisor

About the role

Oversees the efficient operation of the E banking department. Ensures all E banking functions are completely and properly performed. Reports to the Chief Operations Officer.

Responsibilities

• Train, supervise, motivate and develop the E Banking department
• Keep up to date on overall activities of the department, identifying problem areas and taking corrective action
• Oversee training of E banking specialists
• Perform all E banking functions
• Handle customer complaints
• Keep staff informed of pertinent changes in operation policy and procedures
• Prepare E banking disciplinary notices as required
• Ensure ongoing adherence with compliance procedures
• Develop and implement department policies and procedures
• Ensure excellent customer service skills are practiced by all E banking specialists
• Gather information as needed by auditors and regulators
• Maintain knowledge of changes to banking regulations, bank policies and bank procedures
• Ensure new products are implemented properly and staff are properly trained
• Serve on various committees as assigned by management
• Perform other duties as assigned by management

Supervisory Responsibilities

• Supervises all new accounts and customer service representatives

Qualifications

• At least three years banking experience
• Strong supervisory and coaching skills
• Mastery of rules and regulations concerning the e Banking department
• Critical thinking and reasoning skills, strong decision making and problem solving skills
• Demonstrated ability to plan and organize projects
• Ability to work on complex projects with general direction and minimal guidance
• Good judgment with the ability to make timely and sound decisions
• Customer service skills
• Excellent verbal & written communication skills
• Excellent grammatical & spelling skills
• Computer proficiency and the ability to learn & use specific software
• Commitment to excellence & high standards
• Strong organizational skills; able to manage priorities & workflow
• Strong interpersonal skills
• Ability to understand & follow written & verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Creative, flexible, and innovative team player
• Ability to work independently and as a member of a team
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Ability to effectively communicate with people at all levels & from various backgrounds
• Must be able to speak, read, write & understand the primary language used in the workplace
• Must be able to handle customers with professionalism
• Must have general knowledge of banking policies & procedures
• Desire to represent Schertz Bank & Trust in a professional and ethical manner at all times

Physical Requirements

• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk or hear

Work Environment

• Full time position
• Normal working hours are 8:00 AM – 5:00 PM Monday through Friday
• Some overtime may be required
• Must be available & willing to work at another branch if needed
• Professional dress code is required
• The noise level in the work environment is usually moderate