eBilling Specialist

Position Summary

The eBilling Specialist is responsible for handling all aspects of electronic billing for the firm’s e-clients, including implementation, maintaining client eBilling requirements, and ensuring accurate and timely invoice submission through eBillingHub. This role works closely with attorneys, billing staff, and local offices to resolve eBilling issues, manage rejections, appeals and budgets, and ensure compliance with client guidelines.

Key Responsibilities

• Implements and onboards new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm’s eBillingHub
• SUBMIT ELECTRONIC INVOICES ACCURATELY AND TIMELY IN ACCORDANCE WITH CLIENT eBILLING GUIDELINES
• MONITORS INVOICE STATUS AND MANAGE REJECTIONS, REDUCTIONS, AND APPEALS TO ENSURE MAXIMUM RECOVERY
• RESEARCHES AND RESOLVES INVOICE DISCREPANCIES BY COLLABORATING WITH ATTORNEYS, ASSISTANTS, BILLING TEAMS, AND CLIENT REPRESENTATIVES
• IDENTIFIES AND RESOLVES REJECTION CODE ISSUES; REVIEWS AND ANALYZES RECURRING REJECTIONS TO IDENTIFY ROOT CAUSES AND ENSURE SIMILAR ISSUES DO NOT OCCUR ON FUTURE BILLS
• Maintains and updates client billing requirements, rules, and vendor portal settings
• SUBMITS ACCRUALS AND BUDGETS THROUGH THIRD-PARTY VENDOR SYSTEMS AS REQUIRED BY CLIENTS
• MANAGES SUBMISSION AND MAINTENANCE OF TIMEKEEPER APPROVALS ON CLIENT VENDOR SITES
• WORKS CLOSER WITH LOCAL OFFICES TO COORDINATE WORKFLOWS AND ENSURE SUCCESSFUL INVOICE PROCESSING
• GENERATES AND REVIEW BILLING REPORTS TO TRACK SUBMISSION STATUS, OUTSTANDING INVOICES, AND CLIENT TRENDS
• PROVIDES SUPPORT TO INTERNAL STAFF REGARDING PROCEDURES AND CLIENT REQUIREMENTS
• ENSURES COMPLIANCE WITH FIRM POLICIES AND CLIENT STANDARDS

Qualifications

• HIGHLY MOTIVATED SELF-STARTER WITH THE ABILITY TO PROCESS A HIGH VOLUME OF ELECTRONIC BILLS PER MONTH WITH MINIMAL SUPERVISION
• ABILITY TO WORK UNDER PRESSURE TO MEET STRICT DEADLINES, MANAGE COMPLEX eBILLING TRANSACTIONS, AND EFFECTIVELY PRIORITIZE MULTIPLE TASKS
• STRONG ATTENTION TO DETAIL AND OUTSTANDING ORGANIZATIONAL SKILLS
• DEMONSTRATES THE ABILITY TO ADAPT AND SHIFT PRIORITIES IN A FAST-PACED ENVIRONMENT
• REQUIRES STRONG ANALYTICAL AND PROBLEM-SOLVING SKILLS TO IDENTIFY AND RESOLVE ISSUES INDEPENDENTLY AND EFFECTIVELY
• EXEMPLIFIES EXCELLENT INTERPERSONAL AND WRITTEN/VERBAL COMMUNICATION SKILLS, MAINTAINS A PROFESSIONAL Demeanor, AND THRIVES IN COLLABORATIVE, TEAM-ORIENTED ENVIRONMENTS
• BACHELOR’S DEGREE OR EQUIVALENT EXPERIENCE PREFERRED
• A MINIMUM OF 2 YEARS OF EXPERIENCE IN LEGAL BILLING OR eBILLING WITHIN A LAW FIRM OR PROFESSIONAL SERVICES ENVIRONMENT
• TECHNOLOGY EXPERIENCE WITH THIRD-PARTY eBILLING PLATFORMS (E.G., LEGAL TRACKER, BILLINGPOINT, COUNSELLINK, TYMETRIX, OR SIMILAR SYSTEMS)
• ADERNANT, eBILLINGHUB AND/OR ELITE EXPERIENCE PREFERRED
• STRONG UNDERSTANDING OF LEGAL eBILLING PROCESSES AND CLIENT BILLING GUIDELINES
• PROFICIENCY WITH WINDOWS-BASED SOFTWARE AND MICROSOFT WORD, EXCEL AND OUTLOOK REQUIRED
• UNDERSTANDING OF AI CAPABILITIES, LIMITATIONS, AND RESPONSIBLE USE IN A PROFESSIONAL ENVIRONMENT
• FAMILIARITY WITH, OR WILLINGNESS TO LEARN, FIRM-APPROVED AI TOOLS (E.G., COPILLOT, CHATGPT, OR SIMILAR PLATFORMS) TO SUPPORT DAILY WORKFLOW AND/OR IMPROVE WORK QUALITY

Education & Prior Experience

A bachelor’s degree or equivalent experience preferred.

The Expected Pay Range For This Position Is NY : $41.44 - $46.74

Salary will be determined based upon education, experience, job related factors permitted by law, internal equity, and market data, including geographic pay differentials in locations where market pay differs from the national average.

Benefits

• FULL TIME EMPLOYEES MAY BE ELIGIBLE FOR A DISCRETIONARY BONUS
• HEALTH INSURANCE WITH AN OPTIONAL HSA
• SHORT TERM DISABILITY
• LONG TERM DISABILITY
• DENTAL INSURANCE
• VISION CARE
• LIFE INSURANCE
• HEALTHCARE AND DEPENDENT CARE FLEXIBLE SPENDING ACCOUNTS
• 401K
• VACATION, SICK TIME
• AN EMPLOYEE ASSISTANCE PROGRAM

Additional Programs

• COMMUTER AND TRANSIT PROGRAMS MAY ALSO BE AVAILABLE IN CERTAIN MARKETS

About Greenberg Traurig

Greenberg Traurig, a global law firm with locations across the world in 15 countries, offers competitive compensation and an excellent benefits package (if benefits are applicable), along with the opportunity to work within an innovative and collaborative environment.