Eastern Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote

Location: Remote, Eastern or Central Time Zone (Eastern region of the United States)

Schedule: Permanent Saturday-Wednesday, 7:00am-4:00pm PST on weekends, 9:00am-6:00pm in your timezone on weekdays

About the Role

Join the Yelp Customer Success team as an Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers. In this role, you will support, consult, and retain our advertisers post-sale. We encourage you to apply even if you don’t meet every requirement—we value great people over checkboxes.

Responsibilities

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Handle inbound phone calls, consulting and educating current Yelp advertisers
• Demonstrate the value of Yelp by highlighting ad performance metrics and investment returns
• Use strong listening and conflict resolution skills to handle escalated client concerns
• Become an expert in Yelp’s advertising solutions and adapt product recommendations to suit client needs
• Ask probing questions and handle objections to drive success
• Exhibit strong communication skills with clients and internal teams
• Maintain organization and efficiency in a fast-paced environment
• Consistently achieve or exceed monthly goals
• Use Chatbench, Yelp’s internal LLM tool, to research, draft proposals, analyze data, and overcome objections

Requirements

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Strong verbal and written communication skills
• Excellent problem-solving and troubleshooting abilities
• Experience in account management, sales, advertising, or small business (preferred)
• Passion for local businesses and understanding of their role in local economies
• Strong time management and organizational skills
• Ability to handle tough conversations professionally and solution-oriented
• Balance consulting and support as needed
• Willingness to receive and implement feedback
• Ability to thrive in a fast-paced, ever-changing environment
• Access to a hardline high-speed internet connection (no satellite or mobile hotspot)

Benefits

• Medical, vision, and dental coverage (effective day one)
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on hire date, increases with tenure), 12 paid holidays, 1 floating holiday, and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement

Pay

Base salary of $50,000 plus performance-based incentives.