Eastern Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote

While this role operates remotely, candidates must reside in the Eastern region of the United States, including Eastern or Central Time Zones.

About the Role

Yelp’s Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers. As a member of the Inbound Sales Retention team, you will support, consult, and retain our advertisers post-sale. We encourage you to apply even if you don’t meet every requirement—we value great people over checkboxes.

This is a full-time position requiring a permanent Saturday–Wednesday schedule. On weekends, you will work 7:00am–4:00pm PST, and on weekdays, 9:00am–6:00pm in your local timezone.

Responsibilities

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Log into an inbound phone queue for most of the day, consulting and educating current Yelp advertisers
• Demonstrate the value of Yelp by highlighting ad performance metrics and investment returns
• Use strong listening and conflict resolution skills to handle escalated clients
• Become an expert in Yelp’s advertising solutions and adapt product recommendations to client needs by asking probing questions and addressing objections
• Maintain strong communication skills, both externally with clients and internally with Yelp employees
• Stay organized and efficient in a fast-paced environment
• Consistently achieve or exceed monthly goals
• Use Chatbench, Yelp’s internal LLM tool, to research, draft proposals, analyze data, and overcome objections

Requirements

• Bachelor’s degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Strong verbal and written communication skills
• Excellent problem-solving and troubleshooting abilities
• Experience in account management, sales, advertising, or small business (preferred)
• Passion for local businesses and understanding of their role in local economies
• Strong time management and organizational skills, with the ability to track and complete numerous details
• Ability to handle tough conversations with business owners professionally and solution-oriented
• Balance consulting and support as needed
• Willingness to receive and implement feedback
• Ability to thrive in a fast-paced, ever-changing environment
• Access to an individual hardline high-speed internet connection (no satellite or mobile hotspot)

Benefits

• Medical, vision, and dental coverage (effective day one)
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on hire date, increases with tenure), 12 paid holidays, one floating holiday, and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work-from-home reimbursement

Pay

The base salary for this role is $50,000, plus performance-based incentives.