Eastern Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote

Please note that while this role will operate remotely, it is required that the candidate resides in the Eastern region of the United States, including Eastern or Central Time Zones.

About the role

Do you love local businesses and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers. As a member of the Inbound Sales Retention team, you will support, consult, and retain our advertisers post-sale. We encourage you to apply even if you don’t meet every requirement—we value great people over checkboxes.

This is a full-time position requiring a permanent Saturday-Wednesday schedule. On Saturday and Sunday, you will work 7:00am–4:00pm PST, and on weekdays, you will work 9:00am–6:00pm in your local timezone.

Responsibilities

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Handle inbound phone calls, consulting and educating current Yelp advertisers
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• Use strong listening and conflict resolution skills to handle escalated clients
• Become an expert in Yelp’s advertising solutions and adapt product recommendations to suit client needs, including asking probing questions and handling objections
• Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• Remain organized and efficient in a fast-paced environment
• Consistently achieve or exceed monthly goals
• Use Chatbench, Yelp’s internal LLM tool, to research, draft proposals, analyze data, and overcome objections

Requirements

• Bachelor’s Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Strong verbal and written communication skills
• Excellent problem-solving and troubleshooting abilities
• Experience in account management, sales, advertising, or small business (preferred)
• Passion for local businesses and understanding of their importance in local economies
• Excellent time management and organizational skills, with the ability to track and complete numerous details
• Ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• Ability to balance consulting and supporting as needed
• Willingness to receive and implement feedback
• Ability to thrive in a fast-paced and ever-changing environment
• Access to an individual hardline high-speed internet connection (satellite or mobile hotspot not permitted)

Benefits

• Medical, vision, and dental coverage (effective on your first day)
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire, increasing with tenure), 12 paid holidays, one floating holiday, and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work-from-home reimbursement

Pay

The base salary for this role is $50,000, plus performance-based incentives.