Eastern Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote

While this role operates remotely, candidates must reside in the Eastern region of the United States, including Eastern or Central Time Zones.

About the Role

Join the Yelp Customer Success team as an Inbound Sales Retention Specialist to deliver a 5-star experience to our small business advertisers. In this role, you will support, consult, and retain advertisers post-sale. We encourage applications from candidates who may not meet every requirement but demonstrate strong potential. This is a full-time position with a permanent Saturday-Wednesday schedule: 7:00am–4:00pm PST on weekends and 9:00am–6:00pm in your local timezone on weekdays.

Responsibilities

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
• Handle inbound phone calls to consult and educate current Yelp advertisers.
• Demonstrate the value of Yelp by showcasing ad performance metrics and return on investment.
• Use strong listening and conflict resolution skills to manage escalated client concerns.
• Become an expert in Yelp’s advertising solutions and tailor recommendations to client needs by asking probing questions and addressing objections.
• Maintain strong communication with clients and internal teams.
• Stay organized and efficient in a fast-paced environment.
• Consistently meet or exceed monthly performance goals.
• Use Chatbench, Yelp’s internal LLM tool, to research, draft proposals, analyze data, and overcome objections.

Requirements

• Bachelor’s degree or 3+ years of relevant client-facing experience.
• Technical proficiency with computers and information systems.
• Strong verbal and written communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Experience in account management, sales, advertising, or small business (preferred).
• Passion for local businesses and understanding of their role in local economies.
• Strong time management and organizational skills to track and complete multiple tasks.
• Ability to handle tough conversations professionally and solution-oriented.
• Balance consulting and support as needed.
• Openness to feedback and adaptability in a fast-paced, evolving environment.
• Access to a hardline high-speed internet connection (satellite or mobile hotspots are not sufficient).

Benefits

• Medical, vision, and dental coverage starting on your first day.
• Mental health support and services via Modern Health.
• 15 days PTO (accrual begins on hire date, increases with tenure), 12 paid holidays, one floating holiday, and 7 paid wellness days.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Flexible spending account.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Work-from-home reimbursement.

Pay

The base salary for this role is $50,000, with additional performance-based incentives.