Early Stage Collections Rep I - Fort Worth, TX

About the role

Join EECU as a Collections Representative! Energized by challenges and passionate about helping people, you'll play a key part in supporting our members while assisting them with their financial obligations.

Responsibilities

• Negotiate payment arrangements, workouts, and credit counseling as appropriate to assist members with their financial obligations.
• Collect delinquent accounts on all delinquency accounts including charge off accounts.
• Conduct skip tracing and submit accounts for repossession as required.
• Establish payment arrangements, provide credit counseling, set and enforce deadlines.
• Recommend and process loan extensions or workouts.
• Properly apply laws relating to debt collection, privacy, and bankruptcy.
• Recognize internal process failures that may cause erroneous reporting of delinquency.
• Audit loans and explain calculations to co-workers and members.
• Support and have a high understanding of Deceased, Bankruptcy accounts along with Repossession submissions.
• Ensure compliance with all Federal and State rules and regulations pertaining to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, FCRA/FACTA, and Fair Debt Collections Act.
• Attend initial and ongoing annual Bank Secrecy Act training.

Requirements

• 1 - 2 plus years collection experience in automobile, mortgage, or credit card portfolio.
• Two years customer service experience.
• In-depth knowledge of collection laws and general familiarity with bankruptcy laws.
• Must understand Collateral Protection Insurance.
• Able to effectively communicate, diffuse tension, and calm members.
• Able to effectively negotiate acceptable repayment arrangements.
• Flexible schedule: Monday through Saturday (couple days a week Mon-Fri- the shift will be until 7pm, Saturdays are 9am-1pm).
• Bilingual (Spanish) speaking preferred.
• High School diploma or equivalent.

Qualifications

• Must be able to audit loans and explain calculations to co-workers and members.
• Must understand Collateral Protection Insurance.
• Able to effectively communicate, diffuse tension, and calm members.
• Able to effectively negotiate acceptable repayment arrangements.
• Must be able to work a flexible schedule Monday through Saturday (couple days a week Mon-Fri- the shift will be until 7pm, Saturdays are 9am-1pm).
• Bilingual (Spanish) speaking preferred.
• High School diploma or equivalent.

Skills

• Experience in automobile, mortgage, unsecured debt, and credit card portfolio accounts.
• Customer service experience.
• Understanding of deceased, bankruptcy accounts and repossessions.
• In-depth knowledge of collection laws and bankruptcy laws.
• Ability to audit loans and explain calculations to co-workers and members.
• Ability to work a flexible schedule Monday through Saturday (couple days a week Mon-Fri- the shift will be until 7pm, Saturdays are 9am-1pm).
• Bilingual (Spanish) speaking preferred.

Benefits

• Fort Worth-based EECU community credit union with $4.4 billion in USD assets and serving over 300,000 members through 21 financial centers across North Texas.
• Recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram's readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.
• EEO/Vets/Disabled Employer.

Pay

Commensurate with experience.

Schedule

Monday through Saturday (couple days a week Mon-Fri- the shift will be until 7pm, Saturdays are 9am-1pm).