Dallas Collections Representative (Full-Time)

About the role

Join our team and grow with us! We need account receivable specialists to respectfully recover past due consumer accounts. As a recovery professional you will complete our two-week professional recovery agent training, then work to resolve open accounts with customers. You will be responsible for using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments toward recovery goals.

Responsibilities

• Utilize various contact technology and recovery strategies to locate right parties.
• Understand the customers' situation and identify best means of payment plan.
• Negotiate payment terms with empathy, tact, and professionalism.
• Make outbound and receive inbound calls.
• Follow all required scripts, policies, and procedures.
• Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
• Maintain regular attendance and punctuality.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Benefits

We provide a professional environment, great pay structure, and plenty of new accounts! You provide the work ethic and professional attitude. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience.