Collections Representative - Full Time - Work-from-Home

About the role

Synchrony is a leading consumer financing company serving the needs of people and businesses for nearly 100 years. As part of the Call Center Team, you’ll help cardholders navigate their financial journeys, providing clear information and prompt resolutions while building relationships. The role offers full‑time work‑from‑home flexibility, requiring a quiet, distraction‑free workspace with reliable high‑speed internet and the equipment and tools needed to succeed. Occasional in‑person training and team activities may be required.

Responsibilities

• Handle inbound and outbound calls
• Bring past‑due accounts up to date
• Set up payment arrangements
• Counsel cardholders on their financial situations
• Determine why a payment is late and the best way to fix the situation
• Deliver exceptional service
• Manage customer information
• Build relationships with clients, customers, and colleagues

Requirements

• At least 18 years old
• 6+ months of customer service experience (any kind) or military equivalent experience within the last 7 years
• Must live within 60 minutes or 60 miles of zip code 44718 to accommodate occasional in‑person training and activities
• Demonstrate intermediate computer skills, including:
  • Navigating and managing information across multiple windows and software platforms efficiently
  • Maintaining typing proficiency while actively conversing with customers
  • Utilizing Outlook or other Microsoft Office programs effectively
  • Employing search tools to quickly find necessary information
• Ability to work evening hours and at least one weekend day
• Maintain a quiet, distraction‑free workspace; refrain from personal calls, emails, or caregiving during work time
• Restrict visitors or family from the work area while working
• Willing to complete a drug test, submit to a background investigation, and provide fingerprints
• Must satisfy the requirements of Section 19 of the Federal Deposit Insurance Act

Skills

• 6+ months of experience in a collections role (preferred)
• 6+ months of experience in the banking or financial industry (preferred)
• 6+ months experience working in a virtual environment (preferred)
• 6+ months experience working in a call center environment (preferred)
• Natural ability to deeply engage with customers, understand their needs, share solutions, build rapport, and handle objections or complaints
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology/processes
• Highly self‑motivated with excellent organizational skills, able to manage time and tasks effectively
• Strong decision‑making and problem‑solving skills

Benefits

• Tuition reimbursement
• Complete medical coverage for you and your entire family
• 401(k) with company match

Pay

$22.50 per hour base pay

Schedule

• Evening hours required
• At least one weekend day per week
• On‑site training for multiple days (details provided after hiring)