Early Collections Representative

What you’ll do

• Make outbound collection calls in addition to taking incoming calls to/from customers and influence customers to make payments on the past due account.
• Educate customers regarding their account, finance charges accruals, late fees, credit reporting, payment options and account management options all while annotating accounts in inter-company systems to document all interactions.
• Advise customers of the status of their account by reviewing account information and influencing customers to make payments on the account.
• Work with other departments/personnel where necessary to resolve customer concerns.
• Perform the above functions while meeting department expectations.

Qualifications and requirements

• A high school diploma or 1 month related experience/training.
• Basic to moderate computer knowledge and keyboard skills including minimum accuracy requirements.
• Multi-task in a high energy standard office environment.
• Speak and listen effectively with CarMax customers via phone and tolerate stressful interactions with customers.
• Ability to recognize problems, resolve or escalate as needed, including using a variety of talk offs to influence the customer to make a payment to keep the account current.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Pay

The hourly rate for this position is TBD.

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.