Early Morning Ice Arena Monitor

Description

The Ice Arena Desk Check In Monitor is responsible for overseeing and maintaining a safe and organized environment in the ice arena during scheduled CHPRSA programming. This role requires proactive supervision, enforcement of facility policies, and exceptional customer service to ensure a positive experience for all patrons.

Special Working Conditions

Part-time, non-benefited position with flexible scheduling. Shifts range from 2 to 6 hours and may include the following time slots: Early morning shifts: 5:15 AM – 8:00 AM, 5:15 AM – 9:00 AM, 6:30 AM – 9:00 AM. Work involves exposure to cold temperatures inside the ice arena.

Compensation & Benefits

Hourly Wage: $12.50 – 14.51 per hour
Employee Perk: Free CHPRSA Family Membership

Essential Duties & Responsibilities

• Supervise the ice arena and ensure that only authorized individuals (paying patrons and approved coaches) enter Freestyle, Stick 'n Puck, and Drop-In Hockey sessions.
• Maintain a safe and welcoming environment by monitoring the ice rink lobby and surrounding areas.
• Provide exceptional customer service by assisting patrons, answering questions, and enforcing facility rules in a friendly and professional manner.
• Address conflicts or policy violations in a calm and authoritative manner, escalating issues to management as necessary.
• Ensure all participants check in before entering the ice and confirm that waivers or required payments have been completed.
• Observe on-ice activities to ensure adherence to safety guidelines and proper rink etiquette.
• Report maintenance concerns, safety hazards, or equipment malfunctions to management promptly.
• Aid with basic facility upkeep, ensuring common areas remain clean and organized.

Requirements

• Minimum Requirements: Must be at least 18 years old to apply. Ability to work independently while maintaining awareness of the surrounding environment. Reliable and punctual, with a strong work ethic.
• Preferred Qualifications: Prior experience in customer service, recreation, or an ice arena setting is a plus. Familiarity with ice rink activities such as hockey, figure skating, and freestyle sessions.
• Training/Education/Certification: First Aid Certification from the American Red Cross or American Heart Association (must be obtained before the hire date). Applicants 18 years and older must pass a criminal background check before employment.