Early Intervention Service Coordination Director

About the Role

The EI Service Coordination Director performs senior-level work of an independent, supervisory, and administrative nature, overseeing the day-to-day operations of the Early Intervention Service Coordination Office. This role serves eligible children and families, provides direct supervision, and completes performance evaluations for 3 Casework Supervisors, 24 EI service coordinators, and 3 clerical staff.

The Director assists in developing and implementing policies and procedures to meet County, State, and Federal requirements and mandates. A strong knowledge and understanding of these laws are imperative.

Responsibilities

• Provides direct individual supervision to Casework Supervisors.
• Conducts regularly scheduled group supervision for 24 service coordinators to ensure policies and procedures are reviewed and implemented.
• Provides training individually and in groups to promote the development of service coordinators and expand their knowledge of the Early Intervention service system, adhering to County, State, and Federal regulations.
• Develops, implements, and monitors an internal training plan.
• Ensures waiver information for each waiver-funded eligible child is complete, accurate, and compliant with State announcements to maintain Federal funding support.
• Interfaces with providers to resolve problems and concerns regarding individual/family service delivery or procedural issues.
• Delivers informational presentations to community and provider groups.
• Collaborates with other Health & Human Services systems to coordinate and maximize services for infants, toddlers, and their families.
• Participates in Administrative Meetings and/or Due Process Hearings to address formal family complaints.
• Monitors activities to ensure Individual Family Service Plans are complete according to State regulations.
• Conducts quarterly reviews of case files to verify timely assessment of needs, service implementation, and follow-through according to State regulations and county policies.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must meet one of the following criteria:
  • A Bachelor’s degree including 12 college credits in early intervention, early childhood, special education, early childhood education, child development, special education, family counseling, family studies, social welfare, psychology, or other comparable social sciences; and
  • Three years of professional-level experience in the Early Intervention system and one year in a supervisory capacity; or
  • Any equivalent combination of experience and training.

Skills

Management Skills

• Develop and coach others.
• Motivate and influence teams.
• Delegate assignments and empower others.
• Develop short- and long-range plans.
• Make timely and sound decisions.
• Handle sensitive situations diplomatically.
• Prioritize and organize multiple tasks and responsibilities.
• Run meetings effectively.
• Exhibit exceptional problem-solving and analytical skills.

Interpersonal Skills

• Build relationships with a diverse group of stakeholders and community organizations.
• Foster open communication.
• Interact effectively with teams.
• Manage and mediate conflict.
• Exhibit exceptional listening, verbal, and written communication skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, sit, talk, and hear.
• Occasionally required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands or arms; and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.