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Early Career Experience Program Manager, Amazon University Talent Acquisition (AUTA)

Amazon · Seattle, WA · 2 wk ago
Project ManagementFull-time

Within Amazon University Talent Acquisition (AUTA), the Experience (AUTA-X) team provides a best-in-class internship experience (onboarding, early career development, and offboarding) to engage and retain top diverse early career talent. AUTA-X is seeking a Program Manager to support the day-to-day operations across the internship lifecycle globally.

About the role

This role will be instrumental in shaping the future of our high-touch programming agenda, driving operational excellence, and ensuring the success of our early talent initiatives. The opportunity calls for a candidate willing to work effectively at scale, thrive in ambiguous situations, and deliver multiple projects while contributing to a collaborative team environment. Strong communication skills and the ability to manage team priorities against tight timelines are essential. A proven track record of effective prioritization and taking initiative is important. Candidates should be comfortable with ambiguity and possess strong customer obsession.

The position will leverage tools, analytics, and communications to improve the education, engagement, and experience of field and corporate interns.

Responsibilities

  • Single-threaded intern experience oversight for one or more global specialized programming, aligned to AUTA priorities.
  • Design and scale tailored programming, events, and operational excellence mechanisms to enable intern experience, manager experience, and conversion goals.
  • Partner with other Program Managers to force-multiply specialized programming innovations.
  • Lead escalation deep dives through to resolution for specialized intern, manager, and mentor populations.
  • Monitor performance metrics and survey responses, report on the status of key objectives that affect deliverables, and own path-to-green resolution.
  • Propose and implement innovative solutions to enhance experience and program outcomes.
  • Gain operational efficiencies through AI-powered chatbots, ML, and AI-assisted content generation while maintaining program quality.
  • Provide customer and programming insights for regular rhythm of business mechanisms including but not limited to 2x2’s, QBRs, and lessons-learned documents.

A day in the life

This role requires the ability to work across multiple time zones, including AMER, EMEA, APJC, and LATAM, which may result in starting your day earlier or ending your working day later on a regular basis to support the global team.

About the team

At Amazon University Talent Acquisition (AUTA), we're revolutionizing how the world's most innovative company attracts and develops its next generation of leaders. As Amazon's early career pipeline, we manage global university recruiting across internships, full-time roles, and apprenticeships through leading-edge AI technology and strategic partnerships with top universities worldwide. Our team operates at massive scale while maintaining a steady focus on finding the best talent, driving innovation in candidate experience through personalized journeys, and identifying emerging talent in fields like Generative AI and Robotics that will shape the world's future.

Requirements

  • 4+ years of program or project management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience working cross-functionally with tech and non-tech teams.
  • Bachelor's degree.
  • Experience in driving end-to-end delivery and communicating results to senior leadership.
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  • Experience building processes, project management, and schedules.

Preferred Qualifications

  • Experience in leading large, cross-functional projects.

Pay

USA, VA, Arlington - $74,200.00 - $129,800.00 USD annually

USA, WA, Seattle - $82,700.00 - $129,800.00 USD annually

Benefits

  • Sign-on payments and restricted stock units (RSUs).
  • Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
  • Employee Assistance Program (EAP) and Mental Health Support.
  • Medical Advice Line.
  • Flexible Spending Accounts.
  • Adoption and Surrogacy Reimbursement coverage.
  • 401(k) matching.
  • Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.

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